Itopplus Co., Ltd.
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Customer Service Officer
atItopplus Co., Ltd.- Key Functional Areas of Responsibilities
- Maintain satisfactions ofpotential new customers by:
- oAnswering basic questions of product and service questions; suggesting basic information about Online Marketing services.
- oHand over customers to Sales team for closing the deal.
- Maintain satisfactions ofexisting customers by:
- oAnswering product and service questions; suggesting information about Online Marketing services especially Website.
- oResolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up with related parties to ensure resolution done properly under agreed SLA.
- Understand customer insight and keep complete records for improving products and services.
- Build sustainable relationship of trust through open and interactive communication.
- Requirements &Professional Competencies
- Male/Female Age 23-28 Year.
- Thai nationality.
- Bachelor degree or Master Degree in Marketing, Business Administration, Public Relation, Mass Communications, IT Business, Computer, or related fields.
- Able to work in shift rotation.
- At least 1 year experience in Customer Service and related fields.
- Fair website knowledge is preferable.
- Skillful in MS office (Words, Excel and Power Point).
- Excellent communication skills in Thai with good communication skills in English (Both speaking and writing), business negotiation, presentation and interpersonal skills.
- Outstanding ability to think creatively with great analytic and problem solving skill aiming to customer satisfaction.
- High level of integrity, self-motivation, and time management with goal and deadline orientation mindset.
- Ability to learn new industries and new business types quickly and can apply this knowledge to internet marketing initiatives and achieving client goals.
- *** สามารถทำงานเป็นกะ ได้ (ทำงานงาน 5 วัน หยุด 2 วัน / สัปดาห์)
- วันจันทร์-ศุกร์ เข้ากะเวลา 07.00-16.00 / 09.00-18.00 / 10.00-19.00 / 13.00-22.00 น.
- วันเสาร์-อาทิตย์และวันหยุด นักขัตฯ เข้ากะ 10.00-19.00 น.
Experience required
- any or no experience
Career level
- Entry Level
Only Thai nationals can apply
This position is for females only
Salary
- 15,000 - 20,000 THB, Negotiable
Job function
- Customer Service
- IT / Programming
- Marketing / Advertising
Job type
- Full-time
Age preferred
- From 23 to 30
Company overview
Size:100-500 employees
Industry:Information Technology
Location:Bangkok
Website:www.itopplus.com
Founded in:2007
Ranking:3.5/5
iTopGroup is a leading Digital Marketing company with 3 sub-brands: iTopPlus - an e-Marketing service for SMEs , iTopSpark - a performance based digital marketing agency and iTopClass - a digital marketing institute. We offer a total solution for all customer segmentation in Thailand to growth their ... Read more
Why join us: ร่วมงานกับเราได้เเล้ววันนี้!
Job location: Huai Khwang
Head office: 65/66 อาคารชำนาญเพ็ญชาติบิสเนสเซ็นเตอร์
Benefits
- Professional development
- Social Security
- Job training
- Learning & Development Opportunities
- Five-day work week
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