Team and Role Introduction

We are looking for a skilled and energetic leader to fill the role of Incubation Team Lead in our Fast-Moving Consumer Goods (FMCG) and Mass Accounts teams. In this position, you will be instrumental in managing the team to guidance, fostering seller growth, and ensuring success in our incubation process

Responsibilities

• Mainly responsible for the strategy and implementation of the incubation activities, aiming to grow, and ensure the success of Lazada FMCG sellers
• Able to coordinate with cross functional team to identify issues and follow up on solutions, help team to improve performance
• Research and understand market insight to determine industry and consumer trend under FMCG category in order to deliver a strategic planning and execution for FMCG seller incubation activities
• Manage workflow, work process, and call script with sales agents for daily operation
• Monitor and improve the performance of the team in terms of productivity, ensure team KPIs as required
• Facilitate training session for all agents and participate in recruitment of new agents
• Conduct regular review of all call center agent’s performance and organize training sessions for under performers
• Submit regular tracking reports for performance update and daily outreach

Requirements/Qualifications(must have)

• 4-5 years of working experience in a management consulting, account management, sales team management
• Highly motivated willing to push or go extra mile to drive impact with high ownership
• Excellent analytical skills and data visualization skills
• Strong project management, negotiation and communication skills
• Experience in leading a diverse team
• Fluent in Thai and proficiency in English

Requirements/Qualifications(good to have)

• For FMCG, expertise in FMCG category management
• For Mass Accounts, experience in e-commerce