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Customer Support Associate

atBitkub


For Candidate Privacy Policy, please follow at https://careers.bitkub.com/privacy


Responsibilities:

  • Respond to customer queries in a timely and accurate way, via phone, email, and live chat.
  • Identify customer needs and help customers use specific features.
  • Maintain quality service while ensuring continuous productivity contribution.
  • Follow up with customers to make sure that their concerns, including technical issues, are well addressed.
  • Follow up on updates to our internal databases, SOPs, policies, and technical information.
  • Review issues in production and report recommendations (for example, by testing different scenarios or impersonating users)
  • Share feature requests and effective workarounds with team members.
  • Collect customer feedback and share it with our product, marketing, or related teams in order to enhance our products and services.
  • Assist in the training of new customer support agents on occasion.

Qualifications:

  • Bachelor’s degree in any field.
  • New graduates are welcome.
  • Customer-centric mindset means focusing on providing a positive customer experience.
  • Strong verbal and written communication skills in both Thai and English.
  • Excellent communication, explanation, attention to detail, can-do attitude, and leadership skills
  • Comfortable working in a fast-paced, ambiguous environment.
  • Ability to prioritize and manage multiple responsibilities.
  • Ability to remain calm and maintain patience during difficult client interactions.
  • Flexible working hours, working days (holidays), and ability to work on shifts.


Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

Experience required
  • any or no experience
Salary
  • Negotiable
Job function
  • Customer Service
  • Assistant
Job type
  • Full-time
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Company overview

Size:1000-2000 employees
Industry:Banking & Finance
Location:Bangkok
Website:careers.bitkub.com/
Founded in:2018

Founded in February 2018, Bitkub is a new generation digital asset and cryptocurrency exchange platform that offers advanced cryptocurrency exchange services to individuals who intend to buy, sell, and store cryptocurrencies. We are a legally registered company, with a registered capital of 450 m ...

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Why join us: Bitkub aims to be the no.1 Fin-tech company in Thailand. We believe that cryptocurrency and blockchain can shape a better financial future for all of us, and we are looking for the A-players who are passionate about Technology to join our teams. ร่วมงานกับบริษัทเทรดเหรียญดิจิตอลที่กำลังมาแรงสุด ๆ ... Read more

Job location: Khlong Toei
Head office: 2525 อาคารเอฟวายไอ เซ็นเตอร์ ตึก 2 ชั้นที่11 ยูนิต 2/1101-2/1107 ถนนพระรามที่4 แขวงคลองเตย เขตคลองเตย กรุงเทพมหานคร 10110 (สำนักงานใหญ่)
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