About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Job Summary

As a Personal Banker at UOB (Thai) Public Company Limited, you will be responsible for building and maintaining strong relationships with individual customers, understanding their financial needs, and providing suitable banking products and services. You will act as a primary point of contact, ensuring a high level of customer satisfaction and contributing to the bank's growth.

Job Responsibilities

• Develop and manage a portfolio of individual customers, proactively identifying and addressing their financial needs.

• Introduce and cross-sell a wide range of banking products and services, including deposits, loans, investments, insurance, and digital banking solutions, to meet customer objectives.

• Conduct thorough financial needs analysis and provide personalized financial advice to customers.

• Process customer transactions efficiently and accurately, ensuring adherence to all internal policies and regulatory requirements.

• Resolve customer inquiries, complaints, and issues promptly and professionally.

• Actively participate in sales campaigns and initiatives to achieve individual and branch targets.

• Maintain up-to-date knowledge of UOB's products, services, and market trends.

• Ensure compliance with all relevant banking laws, regulations, and internal procedures.

• Collaborate with other departments to deliver seamless customer service.

Job Qualifications

• Bachelor's degree in Business Administration, Finance, Marketing, or a related field.

• Proven experience in a customer-facing role within the banking or financial services industry, preferably as a Personal Banker or Relationship Manager.

• Strong understanding of banking products and services, including deposits, loans, investments, and insurance.

• Excellent communication, interpersonal, and negotiation skills.

• Demonstrated ability to build rapport and trust with customers.

• Results-oriented with a strong sales aptitude and ability to achieve targets.

• High level of integrity and a strong commitment to ethical conduct.

• Proficiency in Microsoft Office Suite.

• Fluency in Thai and good command of English (both written and spoken).

• Ability to work independently and as part of a team in a fast-paced environment.

Additional

Requirements

Develop, Engage, Execute, Strategise

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.