Responsibilities:

• Ensures highest standard of service delivery to our customers.
• Monitor and respond to incoming calls
• Maintains confidentiality of the Bank’s customers and data.
• Identifies and resolves customer issues and enquires received via calls completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness
• Resolves customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues and subsequent solutions.
• Ensure group compliance & control standards are observed and met in the execution of customers’ transaction requests

Qualifications:

• 2-4 years of relevant experience.
• Experience in Call Centre or Customer Service in Banking environment will be an advantage.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.
• Open to shift hours and weekends
• Proficiency in English and Thai

Remark: The Bank requires the checking and collection of criminal records for candidates of this position in order to verify qualifications and/or disqualifications for the job position in accordance with the Bank’s policy.