• To handle migration activities to migrate clients in existing BIB Plus to IDB (Infinity Digital Banking) and the migrated clients can utilize IDB promptly & smoothly
• Check the client profile/access right in existing system and compare with new system to ensure consistency and client can utilize existing services in new system smoothly
• Raise incident to IT-Helpdesk/Production Support team/TB Product in case there’s production issues arise from migration activities then follow up & get back to the client
• Prepare training materials for client training/send migration letter to the client including follow up
• Call the client/send e-mail for training appointment/arrangement & follow up (Client Migration to IDB)
• Prepare/consolidate Client Migration Status Report to line manager/project team
• To perform E2E client onboarding for complex solutions/customized deals starting from BIBPlus-Cash Management onboarding, API (Application Programming Interface), RFTS (Regional File Transfer Service-Host to Host solution), SWIFT FileAct & etc. similar to BAU staff as Technical Implementation Advisor.
• To work with Non-Standard Implementation Team to implement complex deals using structured project management tools & techniques while managing multiple client projects simultaneously to ensure customer solutions are implemented on time and within SLAs.
• Responsible for managing client expectations and ensure customer satisfaction through follow-up, client responsiveness, thorough communication, and customer training.
• Supports Corporate Bankers & Transaction Banking Sales staff when technical expertise is required on electronic banking products and solutions, training, and support.
• To manage multiple clients and projects/tasks simultaneously.
• Participate in client management and Sales/RFP opportunities on complex working capital management solutions.
• To support regional deals with various countries mandated E2E

Core skills & Requirements

• Knowledge of API technology - This includes understanding the different types of APIs, how they work, how to conduct testing on a platform.
• Knowledge of Host-to-Host technology
• Knowledge of banking product file formats e.g., Payment fate file format, XML file format, Swift MT9XX format, ISO20022 XML format
• Experience with programming languages: This includes experience with programming languages such as Python, Java, JavaScript, or C#.
• Communication skills: The ability to communicate effectively with technical and non-technical audiences, especially in English.