Johnson & Johnson (Thailand)

Clinical Specialist

The Clinical Specialist is responsible for building relationships with key accounts and provides a clinical support majorly in Thailand. The position will develop business opportunities across the Johnson & Johnson Medical range of products with the objective of leading the clinical support and migrating Depuy Synthes new product for Account-based Business Plans. The role is also responsible for developing long-term positive customer relationships to build customer loyalty and confidence in Johnson & Johnson Medical as a preferred supplier.

JOB RESPONSIBILITIES

• Achieve high levels of customer satisfaction through customer relationships, product support and services.

• Provide a clinical support in Thailand majorly focus on Velys Robtic Assisted Solution procedure. Include providing recommendations about new features and product improvements.

• Identify development opportunities and increase unit growth, profitability, and market share for target customers.
• Improve the efficiency and effectiveness of customer delivered health care services to patients through in-service education and training where appropriate.
• Support sales, scrub, marketing and franchise teams and other Johnson & Johnson Medical business/functional unit members through a cooperative and constructive approach to sales meetings, internal company relationships, account development and the resolution of day-to-day business issues
• Manage Account information through effective, timely reports and accurate customer records.
• Continuously improve product knowledge and selling related skills to provide improved service to customers which differentiate J&J Medical from competitors.
• Work closely with marketing team in new product launch, clinical meetings & training.
• Run Training for commercial & scrub technician team.
• Reporting on cases completed
• To undertake any other duties or responsibilities deemed necessary, for the advancement of the Company.

Qualifications

Qualifications

• Bachelor's degree in medical technology or biomedical Sciences.
• Nurse / Clinical Specialist with relevant experience in Robotic for Arthroplasty
• Must be willing to work long and irregular hours, including weekends.
• Must be able to work under pressure.
• A strong team player with excellent interpersonal, communication & presentation skills.
• Strong, demonstrated leadership qualities, driven by a passion to excel in a customer-centric and innovative organization.