Experience:

4 years required

Skills:

ERP

Job type:

Full-time

• The MIS Manager is responsible for the oversight and development of the company's complete IT infrastructure, including networks, servers, Point of Sale (POS) systems, and Enterprise Resource Planning (ERP) systems. This role is crucial for analyzing data to support key business decisions.
• You will lead the IT team in managing various projects, ensuring data security, and providing technical support to all users, guaranteeing that our technology fully supports the company's business objectives.
• Develop and implement a comprehensive MIS strategy aligned with business goals.
• Oversee the integration of data from POS, ERP, CRM, e-commerce, and supply chain systems.
• Define and enforce data governance standards to ensure data integrity and consistency across stores and channels.
• Plan, design, and manage the entire corporate network, server, and database infrastructure to ensure high stability and availability.
• Oversee and enhance core retail business systems, including POS, Warehouse Management Systems (WMS), and ERP, to optimize performance.
• Manage data backup procedures and develop a Disaster Recovery Plan to ensure business continuity.
• Manage databases for sales, customer, and inventory data.
• Develop reports and dashboards using Business Intelligence tools (e.g., Power BI, Tableau) to provide actionable insights to management for strategic decision-making (e.g., sales analysis, customer behavior, promotional effectiveness).
• Lead IT projects from requirement gathering and planning to budget control and timely delivery.
• Coordinate with vendors for the procurement, negotiation, and implementation of new hardware and software.
• Establish and enforce IT security policies and measures to protect company data and systems, ensuring compliance with relevant standards and regulations (e.g., GDPR, PDPA).
• Lead, mentor, and develop the skills of the MIS team members.
• Supervise the IT Support/Helpdesk service to provide effective technical assistance to employees at the head office and retail branches.
• Bachelor's Degree or higher in Computer Science, Information Technology, or a related field.
• A minimum of 7-10 years of experience in MIS or a related IT field.
• At least 3-5 years of experience in a management or team leadership role.
• Crucially, direct experience in the retail, FMCG, or a multi-branch business environment is highly preferred.
• Expertise in managing Windows Server, Networks (LAN/WAN), and Virtualization (VMware/Hyper-V).
• Strong knowledge of database management (SQL Server).
• Hands-on experience with ERP systems (e.g., SAP, Microsoft Dynamics 365, Oracle) and retail POS systems.
• Proficiency in using Business Intelligence (BI) tools to create reports and dashboards.
• Solid understanding of IT security principles and data protection regulations.
• Strong leadership and team management abilities.
• Excellent project management, planning, and budgeting skills.
• Exceptional communication and interpersonal skills.
• Effective analytical and problem-solving capabilities.
• Proactive, innovative, and eager to learn new technologies.

Experience:

4 years required

Skills:

Human Resource Management, Employer Branding, Recruitment, Leadership Skill, Budgeting

Job type:

Full-time

• Strategic Partnership & Operational Execution.
• Strategic Alignment: Partner closely with the HR Director to translate long-term business goals and corporate HR strategies into actionable department goals, KPIs, and operational.
• HR Business Partnering: Act as the primary HRBP and Heads of Functions, resolving organizational issues, optimizing headcount, and providing solutions for workforce challenges.
• Workforce Planning & Budgeting: Co-develop annual manpower plans and personnel budgets under the direction of the HR Director; monitor actual labor costs, overtime expenses, and staffing productivity against operational targets.
• Talent Acquisition & Employer Value Proposition.
• Full-Cycle Recruitment: Oversee the execution of talent acquisition strategies for professional, technical/engineering, supervisory, and production line workforce.
• Pipeline & Employer Branding: Drive local employer branding initiatives, university relations, and sourcing channel development to build sustainable talent pipelines for business expansion and operational ramp-ups.
• Onboarding & Induction: Ensure a robust onboarding experience to accelerate time-to-productivity and reduce early turnover.
• Talent Management, L&D, and Organizational Development.
• Talent & Succession Pipelines: Implement the corporate talent assessment and succession planning framework guided by the HR Director, identifying high-potentials and closing capability gaps for critical operational roles.
• Learning & Capability Building: Oversee the training needs analysis (TNA) and execute annual training roadmaps, focusing on technical skills, supervisory leadership, safety readiness, and multi-skilling programs.
• Change Management: Facilitate operational transformation, process continuous improvements, and culture-building initiatives aligned with company values.
• Performance Management.
• Performance Governance: Facilitate the end-to-end annual and mid-year performance review processes; ensure department KPIs are cascaded, evaluated objectively, and calibrated accurately across all teams.
• Compensation & Benefits Administration: Supervise payroll operations, incentive schemes, statutory reporting, and benefits administration in alignment with corporate rewards frameworks set by the HR Director.
• Employee & Labor Relations (ER/LR) and Workplace Culture.
• Labor Harmony: Lead employee and labor relations, proactively handling employee grievances, disciplinary actions, and labor dispute mediation in accordance with fair labor practices.
• Engagement & Culture: Organize corporate employee engagement programs, welfare initiatives, and Welfare Committee meetings to maintain high employee morale and a positive employer-employee relationship.
• High-Performance Environment: Champion a safety-conscious, quality-first, and collaborative work culture across all production and office environments.
• HR Governance, Compliance & Audit Readiness.
• Policies & Standard Operating Procedures (SOPs): Maintain and enforce updated HR policies, work regulations, and SOPs in compliance with Thai Labor Laws and regulatory mandates.
• Department Leadership: Coach, mentor, and build functional capabilities across the HR department team to elevate overall service delivery.
• Job Specifications & Candidate Qualifications.
• Bachelor's or Master's Degree in Human Resource Management, Psychology, Law, Business Administration, or related fields.
• Minimum 10-12 years of progressive HR experience, with at least 4-5 years in a managerial role.
• Proven background in Retail Business, Trading or relate field (open to other industries).
• In-depth knowledge of Thai Labor Protection Laws, labor relations, and Welfare Committee operations.
• Hands-on experience facing customer/third-party audits and compliance frameworks.
• Solid foundation in modern HR tools, HRIS, and performance management/KPI systems.
• Strong leadership, stakeholder mediation, and dispute management abilities.
• Strategic mindset paired with strong operational/tactical execution capabilities.
• Professional maturity to represent the HR Director in operational forums.
• Fluent in Thai with strong working proficiency in English (both spoken and written for management presentations and cross-border reporting).