Teleperformance
Quality Analyst - Mandarin/Cantonese - Bangkok
atTeleperformanceQuality Analyst - Mandarin/Cantonese - Bangkok
Job Locations
TH-Bangkok-Bangkok
Requisition Post Information* : Posted Date
Category
Quality Assurance
Country
Thailand
Overview
We are looking for an experienced Quality Analyst to support a Content Moderation project in Bangkok, Thailand. The successful candidate will be responsible for monitoring and evaluating the quality of content moderation processes, identifying quality gaps, and providing actionable feedback to improve accuracy, consistency, and compliance with project standards.
Candidates must have previous Quality Analyst experience supporting a Content Moderation project within a BPO environment.
Qualifications
Minimum B1-B2 level of English proficiency.
- Minimum C1 level in Traditional Chinese or Cantonese.
- Able to speak, read, and write Mandarin or Cantonese to support the required market.
- Bachelor's degree in any field.
- Minimum 2 years of full-time work experience for expatriate candidates.
- Candidates with qualifications below a bachelor's degree must have at least 5 years of full-time work experience.
- Previous Quality Analyst experience in a Content Moderation project within a BPO is mandatory.
- Strong understanding of quality assurance principles and quality evaluation processes.
- Good analytical and problem-solving skills.
- Strong attention to detail and ability to identify inconsistencies or policy violations.
- Ability to work independently while collaborating effectively with cross-functional teams.
Responsibilities
Conduct regular quality audits of content moderation cases and interactions based on established quality standards and guidelines.
- Evaluate moderator performance for accuracy, policy adherence, consistency, and overall quality.
- Identify quality trends, recurring errors, and areas for improvement.
- Provide clear and constructive feedback to Content Moderation teams.
- Work closely with Operations, Training, and Team Leaders to address quality gaps and improve performance.
- Maintain accurate quality evaluation records and prepare regular quality reports.
- Participate in calibration sessions to ensure consistency in quality assessments.
- Support root-cause analysis and recommend corrective and preventive actions.
- Identify potential policy, process, or workflow issues and escalate them through the appropriate channels.
- Stay updated on project policies, moderation guidelines, and changes in quality requirements.
- Ensure all work is handled in accordance with company policies, client requirements, and data privacy standards
Options
Apply for this job onlineApply
Share
Email this job to a friendRefer
Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed
Skills required
- Quality Assurance
- Assurance
- Cantonese (Fair)
- Mandarin (Fair)
- English (Fair)
Experience required
- 2 years
Career level
- Middle Level
Salary
- Negotiable
Job function
- Analyst
- Quality Assurance
Job type
- Full-time
Company overview
At Teleperformance in Thailand, our main focus is to create and provide advanced business solutions for our global clients in the BPO industry. We strive to replicate successful models from around the world, strengthen our relationships with existing clients, and establish Teleperformance in Thailan ... Read more
Why join us: At Teleperformance, we believe good is never good enough At Teleperformance, we firmly believe that settling for mediocrity is not acceptable. We are driven by our unwavering passion, persistence, dedication to constant improvement, and relentless pursuit of innovation. Our primary goal is to pro ... Read more
