About the team

The Safety Model Operations [SMO] team is responsible for building, optimizing, and maintaining machine learning models and operational processes that support TikTok's Trust & Safety systems. We ensure that automated safety models perform effectively in identifying harmful content, mitigating risks, and maintaining a safe user environment across regions.

The SMO Delivery Team plays a critical role in the organization. Its primary responsibility is to carry out the full spectrum of quality assurance activities for each project. This includes:

• Conducting detailed reviews and complex RCA's to ensure labeling accuracy and consistency

• Monitoring quality performance and compliance against project-specific KPIs

• Identifying trends, risks, and potential gaps in processes or guidelines

• Providing structured feedback and improvement recommendations to the Central Project Team

• Supporting continual optimization of workflows, tools, and evaluation methodologies

• Improve Model performance of AI models

Our frontline teams interact with images, video, text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

What will I be doing?

• Perform daily audit on internal system, analysis of errors and feedback to respective team

• Work with training team to align policy understanding of QA and labelers;

• Provide support on Policy/Quality related questions on ad-hoc basis;

• Responsible in guiding new joiners in order to achieve ramp up target;

• Work closely with Safety Specialist in order to provide feedback on quality;

• Identify potential errors in policy and correct them in time;

• Conduct quality meeting with the team to analyze errors;

• Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news.

• Your ability to work in a high-tempo environment, adapt, and respond to the day-to-day challenges of the role.

• Your resilience and commitment to self-care to manage the emotional demands of the role.

• Manage Khmer content for Safety Model Operations team, ensuring productivity and accuracy meet business requirements for the Khmer-speaking markets.

Minimum Qualification

• Bachelor's Degree or equivalent education/experience

• Fluent in Khmer (Cambodian Language) is required as the role requires communication with Cambodian markets, fluent in English is also required as it is the working language.

• Strong attention to details and ability to work independently.

Preferred

Qualifications

• Minimum 1 year working experience as Quality Assurance Analyst.

• In-depth understanding of local culture and internet usage habits.

• Experience in Content Moderation/Content Quality/Content Safety/Labeling will be an added advantage.

• Possesses good interpersonal skills.

• Advanced degree is preferred.