Teleperformance
Interaction Analytics Analyst - Thai - TPTH
atTeleperformanceOverview:
This position is accountable for analysis of customer conversations/interactions utilizing an advanced speech analytics solution. Responsibilities include understanding the organization’s business objectives and goals, analyzing recorded audio, transcripts, and interaction-based data sets for critical insights, patterns, and trends; as well as communicating analysis and proposing solutions to the organization.
Qualifications: - Speech, Business, and/or Data Analytics background desired (3+ years).
- Degree in Data Science, Business Analytics, Computer Information Systems, Computer Science or Linguistics desired; or equivalent experience
- Experience in preparing and presenting written project status reports and executive briefings.
- Experience in speech analytics/speech recognition.
- Experience with Nexidia, Verint, CallMiner Eureka, or other Interaction Analytics platforms preferred
- Experience with PowerBi, Tableau tools preferred
- Experience in Sales programs preferred
- strong English, Thai speaking, reading and writing skills
- Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment.
- Make recommendations and define strategies that solve critical business problems; through both established industry best practices and creative innovations.
- Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.
- Package, deliver, and at times present key findings and briefings.
- Collaborate & communicate effectively with business sponsors, executives and stakeholders.
- Ability to build and maintain strong client relationships.
- Contribute to business value knowledge base and accurate support hand-offs.
- Utilize best practice speech analytics methodologies.
- Individual must be a confident team player who can work well with others, mentor new team members and provide (and receive) constructive feedback.
- Flexibility and ability to adjust to changing priorities in a fast-paced environment is a must.
- Strong analytical and problem-solving skills. The ideal candidate will thrive on change and possess an inquisitive mind.
- Excellent communication skills and a positive attitude are required.
Experience required
- any or no experience
Salary
- Negotiable
Job function
- Analyst
- Consultant
Job type
- Full-time
Company overview
Size:410000 employees
Industry:Consulting Services
Location:n/a
Website:www.teleperformance.com/en-us/locations/thailand-site/thailand/
Founded in:1978
Ranking:4/5
At Teleperformance in Thailand, our main focus is to create and provide advanced business solutions for our global clients in the BPO industry. We strive to replicate successful models from around the world, strengthen our relationships with existing clients, and establish Teleperformance in Thailan ... Read more
Why join us: At Teleperformance, we believe good is never good enough At Teleperformance, we firmly believe that settling for mediocrity is not acceptable. We are driven by our unwavering passion, persistence, dedication to constant improvement, and relentless pursuit of innovation. Our primary goal is to pro ... Read more
Benefits
- Remote work
- Learning & Development Opportunities
- Hybrid Working
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