Teleperformance
Customer Success Specialist - Taiwanese Bangkok
atTeleperformanceOverview:
Requirements:
Key Responsibilities:
We are seeking a Taiwanese-speaking Customer Service Representative to provide outstanding support to our customers through email, live chat, and outbound calls. The role involves resolving inquiries, delivering accurate information, and ensuring a positive customer experience.
Qualifications: Requirements:
- Bachelor's degree holder is required
- Minimum 2 years of working experience is a Must
- Fluent in Taiwanese Mandarin (spoken and written)
- Good command of English for internal communication
- Previous experience in customer service, call center, or similar roles preferred
- Excellent written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask and work in a fast-paced environment
- Proficient with computer systems and CRM tools is a plus
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via email and live chat
- Conduct outbound calls to follow up on customer issues, provide information, or gather feedback
- Identify customer needs and offer appropriate solutions or alternatives
- Maintain accurate records of interactions and transactions in the system
- Escalate complex issues to the appropriate departments when necessary
- Meet performance targets related to response time, customer satisfaction, and quality metrics
- Contribute to continuous improvement by providing customer feedback and suggestions
Experience required
- 2 years
Salary
- Negotiable
Job function
- Customer Service
- Product / Brand Management
Job type
- Full-time
Company overview
Size:410000 employees
Industry:Consulting Services
Location:n/a
Website:www.teleperformance.com/en-us/locations/thailand-site/thailand/
Founded in:1978
Ranking:4/5
At Teleperformance in Thailand, our main focus is to create and provide advanced business solutions for our global clients in the BPO industry. We strive to replicate successful models from around the world, strengthen our relationships with existing clients, and establish Teleperformance in Thailan ... Read more
Why join us: At Teleperformance, we believe good is never good enough At Teleperformance, we firmly believe that settling for mediocrity is not acceptable. We are driven by our unwavering passion, persistence, dedication to constant improvement, and relentless pursuit of innovation. Our primary goal is to pro ... Read more
Benefits
- Remote work
- Learning & Development Opportunities
- Hybrid Working
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