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Customer Service Advisor - Commerce
atTeleperformanceTeleperformance is a global digital business services company. With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
We deliver the most advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
Responsibilities:
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyse and report product malfunctions (for example, by testing different scenarios or
impersonating users)
• Update our internal databases with information about technical issues and useful discussions
with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives
Requirements:
• 1 + years working in a service/customer service/sales organization
• Professional customer service skills: solutions mindset, helping nature, passion for the
customer and customer experience
• Demonstrated capability to create world-class customer experiences with each
Interaction
• Fluent in English written and verbal communication and native speaker of any of this language
(Hindi, Thai, Indonesian, Vietnamese)
• Must have exceptional grammar and typing accuracy skills – experience with business
communication
• Client-focused and solutions-oriented; Good problem solving and analytical skills Ability to
comprehend and analyze client situations and apply the right solution
• Ability to collaborate and work effectively on a team
• Self-learner interested in both the how and the why
• Ability to educate customers on policy and product questions
• Ability to prioritize effectively according to changing circumstances and manage multiple
projects while maintaining strict attention to detail
• Ability to follow processes without being blinkered by them
Preferred Qualifications:
• Experience in online advertising at a major media agency or publisher
• E-mail and chat support experience
• Pre-sales experience; able to deliver product value proposition
• Experience working in and with a global organization
• Success in this position requires exceptional customer service skills; a willingness to
experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for
helping others achieve results.
Experience required
- 2 years
Career level
- Middle Level
Only Thai nationals can apply
Job function
- Customer Service
Job type
- Full-time
Age preferred
- From 26 up
Company overview
At Teleperformance in Thailand, our main focus is to create and provide advanced business solutions for our global clients in the BPO industry. We strive to replicate successful models from around the world, strengthen our relationships with existing clients, and establish Teleperformance in Thailan ... Read more
Why join us: At Teleperformance, we believe good is never good enough At Teleperformance, we firmly believe that settling for mediocrity is not acceptable. We are driven by our unwavering passion, persistence, dedication to constant improvement, and relentless pursuit of innovation. Our primary goal is to pro ... Read more
Benefits
- Remote work
- Learning & Development Opportunities
- Hybrid Working