Job Overview

The Business Support Manager is responsible for leading and optimizing all site administration and business support functions to ensure efficient, compliant, and cost-effective operations. This role serves as a key business partner to site leadership by overseeing facility and administrative services, government and regulatory compliance, business licenses, expatriate support, vendor management, budgeting, and employee engagement initiatives. The position plays a critical role in enhancing operational effectiveness, driving continuous improvement, managing business risks, and delivering a positive experience for employees, customers, visitors, and external stakeholders while ensuring compliance with company policies and local regulations.

Key Responsibilities

Lead and manage all site administration and business support operations to ensure efficient and uninterrupted business activities.

Develop and control annual administration budgets, monitor expenditures, and drive cost optimization initiatives.

Oversee facility and workplace services, including office operations, transportation, security, housekeeping, and related site services.

Manage vendor and contractor performance, ensuring service quality, cost-effectiveness, and compliance with company standards.

Coordinate with government agencies and regulatory authorities on business-related matters and compliance requirements.

Oversee business licenses, permits, registrations, and statutory documentation to ensure full regulatory compliance.

Manage expatriate services, including visa, work permit, immigration, and relocation support for employees and dependents.

Lead the planning and execution of customer visits, leadership visits, audits, and corporate events to ensure a positive stakeholder experience.

Establish, review, and improve administrative policies, procedures, and processes to enhance operational efficiency.

Drive continuous improvement and cost-saving projects across administration and business support functions.

Plan and coordinate employee engagement activities, company events, and site-wide communication initiatives.

Lead, develop, and coach the Business Support team, fostering a culture of accountability, service excellence, and continuous improvement.

What your background should look like

• Bachelor's degree in Business Administration, Management, Human Resources, or a related field.

• Minimum 12 years of experience in Administration, General Affairs, Business Support, or Facility Management functions.

• At least 5 years of people management experience leading administrative or support services teams.

• Proven experience in managing site administration and facility operations within a manufacturing or industrial environment.

• Strong knowledge of government regulations, business licensing, permits, and regulatory compliance requirements.

• Experience working with government agencies, local authorities, and external stakeholders.

• Solid experience in budget planning, cost control, and delivering cost-saving initiatives.

• Demonstrated success in vendor and contractor management, including contract negotiation and performance management.

• Experience supporting expatriates, including visa, work permit, immigration, and relocation processes.

• Strong project management, problem-solving, and continuous improvement skills.

• Excellent communication and stakeholder management skills, with the ability to work effectively across all organizational levels.

• Good command of written and spoken English and Thai.

Competencies

SET : Strategy, Execution, Talent (for managers)