Skills:

Good Communication Skills, Automation, eCommerce

Job type:

Full-time

• Ensure timely execution of store operations*.
• Store refers to online stores for Brand partners.
• Mastery of online platforms' seller centers (e.g. Lazada / Shopee / TikTok, etc).
• Check and investigate reasons for unsuccessful orders and recommend solutions.
• Conduct check on OOS listings and rectify where necessary.
• Develop and upload product listings for stores in accordance to best practices.
• Maintain promotions for stores and perform ROI analysis for future learnings.
• Develop stores in accordance to best practices.
• Analyse traffic, clickthrough rates, and relevant metrics on your Brand Stores.
• Partner Brands and internal teams with ultimate objective of increasing conversion rates.
• Optimise store layouts quarterly, and during campaigns to improve buyer journey and maximise conversions.
• Reporting and Campaign participation.
• Extract daily, weekly, and monthly reports as required.
• Ensure 100% campaign participation and campaign product submissions.
• Collate campaign deadlines and requirements to coordinate with relevant internal teams.
• Platform Insights and Expertise.
• Be an expert of assigned platforms' tools and new developments to ensure stores are up to date with all new developments.
• Assist in the development of best practices for showcase and learnings for regional sharing.
• A Bachelor's Degree or Diploma, in Business, eCommerce or similar fields.
• Keen interest in the world of eCommerce and channel operations management.
• Prior experience in eCommerce will be advantageous.
• Strong sense of ownership and accountability.
• Possess good communication skills and able to work in a fast paced but nurturing environment.
• A great team player and the ability to adapt to a fast-paced environment.
• Strong analytical skills, proficiency with Microsoft Excel.
• Additional Information.
• Work Setup: Hybrid (once a week onsite, 4x WFH).

Skills:

Power point, Leadership Skill, eCommerce

Job type:

Full-time

• About Synagie.
• Synagie is an eCommerce company that provides end-to-end commerce enablement solutions to businesses selling online and offline. Our mission is to simplify commerce and make it easier for brands and businesses to sell online. Established in 2014, our clients include some of the world's leading MNCs in the consumer goods sector and SMBs who are looking to simplify the complex commerce process.
• Manage inventory flow by coordinating deliveries, monitoring stock movements, and en ...
• Collaborate with logistics providers and internal teams to ensure smooth and timely inbound and outbound operations.
• Ensure all orders are processed within SLA and resolve outstanding or delayed cases promptly.
• Monitor PO inbound completion, backlog cases, cancellations, and customer return to maintain accurate stock positions.
• Handle disputes or claims related to missing parcels, unreceived returns, or failed deliveries with the necessary supporting documentation.
• Track and report operational KPIs, prepare weekly/monthly reports (inventory adjustments, claims, ageing, reconciliation), and highlight performance insights.
• Manage 3PL performance, conduct audits, track issues, and drive continuous improvement initiatives.
• Expedite and track deliveries between seller center and Synagie systems to ensure accurate fulfilment and system alignment.
• Identify operational or warehouse-related issues, perform root-cause analysis, and propose actionable improvements.
• Maintain effective communication with Customer Service, BD, Finance, Tech, and 3PL partners to ensure smooth daily operations.
• Support process improvement and business innovation initiatives to enhance operational efficiency.
• Perform other duties and projects as assigned by management to support business priorities.
• Must possess a minimum of 2 years combined experience in supply and demand planning, supply chain management, business management, or related fields.
• Strong understanding of forecasting, inventory management, and operational controls.
• Proficiency in Microsoft Excel and PowerPoint.
• Experience in multinational businesses in the APAC region is preferred.
• Bachelor's degree in Business, Commerce, or a related discipline (preferred but not mandatory).
• Strong business acumen, communication, and problem-solving skills with the ability to manage multiple priorities effectively.
• Demonstrated passion for supply and demand planning, process excellence, business control, and the e-commerce industry.
• Additional Information.
• Work Setup: Hybrid.