Company Description

About Synagie

Synagie is an eCommerce company that provides end-to-end commerce enablement solutions to businesses selling online and offline. Our mission is to simplify commerce and make it easier for brands and businesses to sell online. Established in 2014, our clients include some of the world's leading MNCs in the consumer goods sector and SMBs who are looking to simplify the complex commerce process.

Synagie and its Brand Partners

For Synagie and its Brand Partners, we are the go-to market expert in terms of managing our brand partner's end to end commerce enablement needs. Synagie helps its brand partners to accelerate its eCommerce growth through automation and synchronise its business across all channels through conversion, analytics and fulfillment. Synagie provides an exceptional on-the-job training experience that activates business drivers to stay updated with the evolving market trends and consumer insights.

Job Description

• Ensure timely execution of store operations*
• Store refers to online stores for Brand partners

Mastery of online platforms' seller centers (e.g. Lazada / Shopee / TikTok, etc)

Check and investigate reasons for unsuccessful orders and recommend solutions

Conduct check on OOS listings and rectify where necessary

Develop and upload product listings for stores in accordance to best practices

Maintain promotions for stores and perform ROI analysis for future learnings

• Develop stores in accordance to best practices

Analyse traffic, clickthrough rates, and relevant metrics on your Brand Stores

Partner Brands and internal teams with ultimate objective of increasing conversion rates

Optimise store layouts quarterly, and during campaigns to improve buyer journey and maximise conversions

• Reporting and Campaign participation

Extract daily, weekly, and monthly reports as required

Ensure 100% campaign participation and campaign product submissions

Collate campaign deadlines and requirements to coordinate with relevant internal teams

• Platform Insights and Expertise

Be an expert of assigned platforms' tools and new developments to ensure stores are up to date with all new developments

Assist in the development of best practices for showcase and learnings for regional sharing

Qualifications

A Bachelor's Degree or Diploma, in Business, eCommerce or similar fields

Keen interest in the world of eCommerce and channel operations management

Prior experience in eCommerce will be advantageous

Strong sense of ownership and accountability

Possess good communication skills and able to work in a fast paced but nurturing environment

A great team player and the ability to adapt to a fast-paced environment

Strong analytical skills, proficiency with Microsoft Excel

Additional Information

Work Setup: Hybrid (once a week onsite, 4x WFH)