Job Summary and Mission: This position contributes Starbucks success by being accountable for the whole store recruitment process. Implement the company's recruitment strategy so that job vacancies are quickly filled.

Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:

Recruitment Part

• Supervise all officers in recruitment team by supporting, encouraging, developing, setting KPIs and evaluating his/ her recruitment team to work efficiently and able to respond to recruitment challenges.
• Make an announcement for new hire employee and promotion.
• Conduct orientation/ refresh session of recruitment and employee relation and regulation to management level store employee.
• Evaluate external labor market conditions and internal employee turnover trends in order to recommend changes to the company's recruitment and reward strategies and adapt existing recruitment activities to changing market conditions.
• Submit timely turnover/ IN-OUT-IPM reports to related persons
• Assis Senior Partner Resources Manager in recruiting support employee
• Direct the company's recruitment activities in order to ensure the best candidates are selected for each role and the recruitment process is conducted efficiently, cost-effectively and on accordance with the organization's policies and standard.
• Be accountable for recruitment management level store employee. This may include persuade applications, and negotiate their starting salary in case it's over company level
• Take a major part in recruiting disabilities employees, this may include initiating and developing decent channels to meet these disability employees and conduct first screen and interview process before coordinate with Operations Department for future allocation.
• Liaise with Operations Department to develop and implement local recruitment strategies such as advertisement, starting salaries that are appropriate for their business needs.
• Select and manage ongoing relationships with external recruitment agencies to ensure the company received satisfactory standard of services.
• Perform a Store recruiting/ Open House Activities to attract a large group of applicants.
• Answer calls, replying email from candidates and performing first screen before process to Operations Department of further interview

Employee Relation Part

• Advise employees to help ensure that all employer-employee relationships in the company are conducted in a way that complied with relevant collective agreements, individual employment contracts, regulations, laws, and the company's employment policies and standards.
• Liaise with S&SS/ District Manager/ Employees to investigate and resolve employee grievances and develop strategies to prevent their recurrence in order to maintain a productive and harmonious workplace
• Represent management in negotiations and dispute resolution procedures with employees, government agencies, labor relations authorities and other relevant agencies so that the company's interests are protects
• Act as a contact person for employee who wants to raise the problem, both by direct approach or by the Business Ethic Helpline
• Act as a advisor in company policies, Business Ethic principles, and labor laws
• Write a letter of termination/ warning and ensure those letters are sent to employees.
• Make an announcement or termination of employee.
• Make an announcement of annual public holiday

Summary of Experience

• Minimum 5 years of recruitment experiences
• Minimum 5 years of employee relation experiences

Education

• Bachelor's degree or higher in Business Administration, Management or any related field

Required Knowledge, Skill and Abilities

• Excellent in communicational and interpersonal skills
• Ability to maintain personal communication in any situation
• Ability to establish and maintain effective working relationships with Starbucks partner at all levels and the general public
• Ability to maintain strictly confidential
• Ability to prioritize works before meeting deadline
• Ability to encourage, coach and supervise subordinate
• Specialize in labor laws and social security regulation