Job Summary:

An Application Engineer is responsible for providing a high level of technical support to SigmaTEK customers in the areas of phone support, training, installation, and technical sales support.  Application Engineers must be customer focused, task/team oriented, and recognize the need to deliver timely results quickly and efficiently. This position requires up to 50% travel.

Key Responsibilities:

• Technical Support: Assuming a role of both Technical and Customer Service provider, effectively processing highly technical support needs and communicating solutions to end-users via telephone, e-mail, and the Internet.
• Training: Conducting one-to-many end-user training courses onsite for the customer, within our in-house training facility, and over the internet.
• Applications Engineering: Periodic onsite installation of CAM software requiring ability to seamlessly integrate product into various avenues of technical manufacturing systems.
• Demonstrations: Fulfilling technical sales support needs both in areas of demonstration and competitive analysis.

Skills / Attributes Required:

• Good English verbal communication skills.
• Thai Nationality
• Excellent telephone manner.
• Work confidently within a team.
• Ability to plan activities and carry them out effectively.
• Ability to manage time effectively, prioritising tasks and able to work to deadlines.
• Strong knowledge of Microsoft based operating systems.
• Strong knowledge of Microsoft Office applications, including: word processing, spreadsheets, databases, internet and e-mail.
• Basic understanding of PC hardware set-up and configuration.
• Understanding of 2D/3D CAD/CAM software.
• Understanding of MRP software.
• Understanding of CNC machines.

Physical Demands:

• May sit, stand, stoop, bend and walk intermittently during the day.
• May sit or stand seven (7) to ten (10) hours per day.
• May be necessary to work extended hours as needed.
• Finger dexterity to operate office equipment required.
• May need to lift up to twenty-five (25) pounds on occasion.
• Visual acuity to see and read fine prints.
• Specific vision abilities required by this role include close vision, color vision and the ability to adjust focus.
• Must be able to hear normal voice sounds.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role.

Specific Duties and Responsibilities

• Provide first line helpdesk support for all SigmaTEK products to external customers, internal sales staff and resellers, assisting them with software problems via remote sessions, phone or email.
• Maintain a high degree of customer service for all support queries and adhere to all service management principles.
• Assist the sales team in providing demonstrations of SigmaTEK products.
• Take ownership of user problems and be proactive when dealing with user issues.
• Respond to enquiries from customers and help resolve software problems.
• Maintain a log of any software problems detected.
• Support users in the use of software by providing necessary training and advice.
• Write basic modifications to SigmaNEST Post Processors.
• Write reports for SigmaTEK Software Products.
• Add functionality to SigmaNEST reports.
• Solve database problems using SQL Query language.
• Provide support and configuration for SigmaMRP Software.
• Provide remote software upgrade services for customers.
• Provide remote configuration of additional operations for SigmaTEK products.
• Provide remote report writing services for customers.
• Provide customer training in SigmaTEK Office.
• Provide on-site training at a customer.
• Provide on-site report writing to customer requirements.
• Provide on-site software upgrades.
• Provide on-site installation and configuration for new customers.
• Provide on-site commissioning of post processors for new machines at customers.