Shopee (Thailand) Co., Ltd.
Workforce Strategy & Vendor Performance Manager (SPX Express)
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
About the Team:
Job Description:
- Vendor Performance Management: Monitor and drive vendor performance across manpower vendors, ensuring service level adherence, daily operational support, and campaign readiness.
- Fulfillment Planning & Strategy: Design vendor model based on request from operations, balancing cost, flexibility, and workforce commitment. Continuously assess volume trends and adjust fulfillment strategy accordingly.
- Cost Control & Procurement Collaboration: Ensure service cost competitiveness by leading initiatives such as price benchmarking, vendor bidding, and cost negotiation. Collaborate and ensure vendor selection aligns with business needs and market conditions.
- Workforce Flexibility & Campaign Readiness: Plan manpower fulfillment across all logistics sites during peak campaigns in advance. Coordinate with vendors to ensure headcount readiness and determine incentive schemes by shift, adapting to changes and learning from previous campaign performance.
- Team Management & Daily Operations: Lead and support team members in day-to-day tasks such as workforce allocation, time attendance tracking, vendor reporting, and invoice support.
- Vendor Compliance & SLA Monitoring: Ensure vendors supply manpower as per agreed specifications. Monitor compliance, quality, and productivity issues; make adjustments where necessary (OT productivity, shift-level adjustments).
- Contract & Commercial Management: Review and manage vendor contracts, ensuring alignment with evolving operational and business strategies. Support annual vendor performance reviews and contract renewal planning.
- Data Analysis & Reporting: Analyze performance data to identify trends, gaps, and improvement opportunities in both cost and operational efficiency.
Requirements:
- Bachelor's degree in Business, Logistics, Supply Chain, or related field.
- 3–4 years of experience in the logistics or supply chain industry, specifically in vendor management, vendor performance, or procurement.
- Strong understanding of vendor contract terms, SLA management, and performance tracking.
- Experience negotiating and managing vendors with different workforce commitment models
- Demonstrated ability to work cross-functionally, especially with Operations and external vendors.
- Strong problem-solving and strategic planning skills.
- Comfortable working with large datasets, manpower planning, and cost optimization initiatives.
- Able to handle dynamic environments such as campaign periods and shifting manpower demands.
- Familiarity with fulfillment or last-mile operations is a plus.
- Strong communication and stakeholder management skills.
- Thai language required; English proficiency is a plus.
Experience required
- 3 years
Salary
- Negotiable
Job function
- Supply Chain
- Purchasing
- Management
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
