Shopee (Thailand) Co., Ltd.
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Strategy Project Management (Recovery& Claim) (SPX Express)
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
About the Team:
Job Description:
- Manage day-to-day dispute & claim & clawback performance identify key bottlenecks and react quickly to resolve any issues
- Maximize clawback strategy and liquidation performance
- Identify key risk areas to the network operation and design mitigation strategies
- Identifying opportunities in the processes, including forecast, planning, physical processes to improve cost, quality and lead time;
- Drawing up a business case about (your) ideas for improvement, with which you convince stakeholders to set up the processes differently
- Collecting data and setting up improvement processes after data analysis;
- Prepare reporting tools/templates for Key performance indicators towards internal stakeholders as well as customers
- Managing multiple stakeholders, internal and external to SPX Express, to align on a single goal and direction
Requirements:
- Bachelor’s or Master degree in business administration, human resources, or a relevant field.
- A minimum of 2-5 years of experience in consulting, financial and accounting, economics, and project management.
- Knowledge of legal and practices related to day-to-day management of employees
- Ability to work successfully in a dynamic environment
- Capability to communicate clearly, concisely and effectively to all employees at all levels of the organization
Experience required
- 2 years
Salary
- Negotiable
Job function
- Strategy / Planning
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
