Shopee (Thailand) Co., Ltd.
SOC & RC Performance & Improvement Lead (SPX Express)
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
About the Team:
Job Description:
- Initiate new ideas to develop strategic projects for growth and cost optimization in multiple areas (e.g.SOC expansion strategy, Linehaul planning, Network collaboration with other 4PLs, Incentive adjustment and creation)
- Coordinate with both internal and external stakeholders to propose/align/sign-off all key initiatives, strategies, and plans with options, solutions, and impacts.
- Serve as Co-PMO to ensure smooth project mitigation and oversee full implementation
- Responsible for budgeting and forecasting including the investment plan, and align on operational feasibility
- Monitor Middle-mile performance and provide solutions for issues found
- Serve as a SWAT team during critical moments in the middle-mile process
Requirements:
- Bachelor or Master Degree in any fields - bachelor in Logistic engineering, Logistics Supply Chains Management
- At least 5-7 years of experience in operations strategy, business development, logistics is a plus
- Hands-on experience in express delivery industry is an advantage
- Proven leadership abilities and strong people management skills
- Excellent analytical thinking with a proactive approach to initiating solutions
- Strong logical reasoning and effective problem-solving capabilities
- Able to thrive in a fast-paced, dynamic work environment
- Excellent verbal and written communication skills in English
Experience required
- 5 years
Salary
- Negotiable
Job function
- Senior Management
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
