Shopee (Thailand) Co., Ltd.
Seller Operation Executive - Seller Solution (Shopee)
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Handle escalation cases by investigating root causes, coordinating with relevant teams, and providing timely resolutions.
- Support seller surveys and sentiment analysis, consolidating feedback to improve seller experience.
- Perform administrative management of sellers and programs
- Oversee BAU processes related to seller and logistic management
- Document recurring issues and share structured insights with internal teams to drive improvements in seller operations.
- Understand seller challenges towards achieving KPIs in-depth (e.g. Chat response rate, Same day ship out rate, Problem from logistic providers)
- Reach out to sellers regularly to gather feedback, offer assistance and share best practices.
- Work closely with cross-functional teams (Logistics, Commercial, Governance, Program Ops) to support seller operations and campaign execution.
- Contribute to ad-hoc projects or incident resolution that impact sellers’ operational performance.
Requirements:
- Bachelor’s Degree in Business, Economics, Supply Chain, or related field.
- 2–4 years of experience in e-commerce operations, seller management, or modern trade is a must.
- Strong analytical and problem-solving skills with attention to detail & Good skepticism.
- Able to manage multiple tasks simultaneously in a fast-paced environment.
- Good communication skills in Thai and English (verbal & written).
- Ability to negotiate and explain policies to sellers in a clear, persuasive, and professional manner.
- Proficiency in MS Office or G-Suite (especially Excel/Sheets for reporting).
- Flexible and adaptable; able to work under pressure and handle urgent operational cases.
- Strong coordination skills and ability to work collaboratively with multiple stakeholders.
Experience required
- 2 years
Salary
- Negotiable
Job function
- Customer Service
- Distribution / Logistics
- Administrative
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
