Shopee (Thailand) Co., Ltd.
Seller Management - Relationship Manager (SPX Express)
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
About the Team:
Job Description:
Relationship Building
- Build trust and foster long-term relationships between strategic sellers and the SPX platform..
- Anticipate seller needs and proactively solve potential logistics issues that sellers might face.
- Act as the primary point of contact for the sellers, ensuring effective communication in both verbal and non-verbal channels when required.
- To conduct monthly catch-up with strategic sellers to review performance and gather strategic feedback, with the objective of building long-term relationships and mutual growth.
Operations
- Prepare and present monthly operational analyses and reports to sellers, with the objective of developing overall operational performance.
- Problem-solve any issues and cases that occur while using SPX services, with the objective to solve the root causes
Pitching and Onboarding
- Pitch and convert new corporate sellers who currently use other 3PLs to use SPX, with a focus on seller satisfaction.
- Onboard strategic sellers as required by business direction.
Seller Portfolio
- Targeted seller per RM: 80–100 entities
- Seller profile:
- Large Shopee sellers
- Corporate Brand and social sellers require proper monthly review
- Fulfilment partners
Requirements:
- Strong relationship-building and stakeholder management skills.
- Ability to proactively identify and resolve logistics-related issues.
- Experience in operational analysis and performance reporting.
- Problem-solving mindset with attention to detail.
- Able to effectively pitch, onboard, and support strategic sellers.
- Excellent communication and presentation skills.
Skills required
- Express
Experience required
- any or no experience
Salary
- Negotiable
Job function
- Management
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
