Shopee (Thailand) Co., Ltd.
Process Improvement (Shopee Express)
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
About the Team:
Job Description:
Process Optimization & Continuous Improvement
- Identify operational gaps and inefficiencies across middle mile (linehaul, hubs, cross-dock, routing).
- Lead end-to-end process improvement initiatives using Lean / Six Sigma / data-driven approaches.
- Standardize SOPs and ensure consistent execution across sites.
- Drive productivity improvements (cost per parcel, turnaround time, manpower utilization).
Performance Analysis & Problem Solving
- Analyze operational data to identify root causes of delays, capacity issues, and performance drops.
- Monitor key KPIs such as SLA, transit time, load factor, and hub throughput.
- Develop dashboards and insights to support decision-making.
Cross-Functional Project Management
- Work closely with Operations, Planning, Linehaul, Network Design, and Tech teams.
- Lead pilot projects and rollout of new processes, tools, or automation initiatives.
- Support new site launches, network expansion, and peak readiness planning.
Resource & Capacity Planning Support
- Collaborate with planning teams to optimize hub capacity, routing efficiency, and equipment utilization.
- Recommend process changes to support volume growth and network changes.
Change Management & Stakeholder Alignment
- Communicate initiatives and improvements to operations teams.
- Train and support site teams in adopting new processes.
- Ensure smooth implementation and sustained adoption.
Requirements:
- 5–8 years in logistics, supply chain, operations excellence, or process improvement.
- Experience in e-commerce, courier, 3PL, or transportation is highly preferred.
- Proven track record in leading improvement projects and delivering measurable impact.
- Strong analytical and problem-solving capability.
- Familiar with Lean, Six Sigma, or continuous improvement frameworks.
- Data-driven mindset; comfortable working with large datasets and operational KPIs.
- Strong stakeholder management and project management skills.
- Hands-on and able to work closely with ground operations.
Experience required
- 5 years
Salary
- Negotiable
Job function
- Distribution / Logistics
- Supply Chain
- Management
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
