Shopee (Thailand) Co., Ltd.
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Planning & Control Tower (SPX Express)
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Being the key person for manpower planning for SOC team
- Monitoring productivity and deep drive data to be backup in cost and Service Level Agreement (SLA) stat
- Develop and execute engagement plans with our Subcontractors Management team
- Coordinate with Operations, Subcontractor management, and FP&A team to ensure process smoothly since Planning to Auctual on billing stage
- Lead and participate in projects aimed at improving SOC processes.
- Analyze current workflows and suggest enhancements for operational efficiency.
- To do any project improvement related SOC process
Requirements:
Educational Background:
Experience:
Skills and Competencies:
- Strong problem-solving skills and attention to detail.
- Proficiency in Excel and Google Sheets for data analysis.
- Great communication, negotiation, and interpersonal skills.
- Ability to communicate effectively in English (both speaking and writing) or demonstrate potential for self-improvement.
- Ability to work collaboratively with various departments and stakeholders.
Skills required
- Express
- Data Analysis
- Negotiation
- English (Fair)
Experience required
- 1 years
Salary
- Negotiable
Job function
- Strategy / Planning
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
