Shopee (Thailand) Co., Ltd.
Parcel Shops Support - Contract (SPX Express)
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Quality Assurance: Regularly ensure all service points adhere to company standards for appearance, branding, and service quality.
- Partner & Seller Engagement: Conduct regular survey calls with sellers and partners to gather feedback and identify opportunities for operational improvements.
- Partner Onboarding: Manage the end-to-end onboarding process for new partners, including system setup, training, materials distribution, and technical troubleshooting, to ensure a successful and smooth go-live.
- Issue Resolution: Act as the primary point of contact for service point-related issues; validate and investigate seller complaints and work to find effective and timely resolutions.
- Operational Monitoring: Remotely monitor daily front-shop operations, staff behavior, and service levels via CCTV to ensure compliance with company policies and identify any potential service disruptions.
Requirements:
- Proven experience in an operations, quality assurance, or partner management role.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with partners and sellers.
- Strong problem-solving skills and the ability to handle complaints and resolve conflicts effectively.
- Proactive and self-motivated with a keen eye for detail.
- Experience with system troubleshooting and providing technical support is a plus
- Ability to manage multiple tasks simultaneously
Experience required
- any or no experience
Salary
- Negotiable
Job function
- Quality Assurance
- Customer Service
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
