Shopee (Thailand) Co., Ltd.
Operations Trainer - Contract (SPX Express)
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Deliver and facilitate Operations Training sessions (online and onsite) for operational teams
- Plan and manage training activities from preparation to post-training follow-up
- Develop and update training materials based on operational process changes
- Simplify complex procedures into clear and practical content for frontline staff
- Ensure participants understand key objectives and can apply them correctly
- Track training results and maintain training records
- Continuously improve training materials and delivery methods
Requirements:
- Bachelor’s degree in any related field
- 0–2 years of experience in training, facilitation, or operations roles
- Strong presentation skills and confident in front of a group
- Ability to simplify complex processes into clear, practical explanations
- Basic working knowledge of English for workplace communication
- Proficient in Google Workspace or similar tools
- Detail-oriented with good coordination skills
- Open-minded, adaptable, and comfortable in a fast-paced environment
Skills required
- Express
- English (Fair)
Experience required
- 2 years
Salary
- Negotiable
Job function
- Teaching / Training
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
