Sorting Center North (SOCN) - Performance Control Tower Team

• SOCN KPI controller plus 2026 growth

• Ops Dashboard and Gap Analysis working together with SOCN / Regional Center (RC) Leads/ Across Mile

• Coordinate with the Operations Excellence team for newly expansion hubs and Regional Centers (RC)

• Initiatives for project and SLA improvements

• Summarize and investigation of stuck / lost / damage parcels

• Connect with BI / Product team for enhancement and implementation

Overall Control of

• Quality Control (Skilled)

• Cross Function with Recovery Team for stuck / lost / damage parcels dispute

• Stuck Lost Trend Analysis

• Lost, Stuck, High Value Target by %loss

• Miss Sort Coordinator to Engineer

• Product Feature Control Tower

• Training new feature implementation

• Request to update AWB sort codes

• Plan and oversee projects within an organization

• Monitoring productivity and deep drive data to be backup in cost and Service Level Agreement (SLA) stat

• Ensure that all projects are delivered on-time, within scope and budget

• Develop the detail of project plan to monitor, track progress, and evaluate the performance specifically to analyze the successful completion of short and long-term goals

• Ensure the project has a cost estimating process in place to meet requirements and in line with quality standards

• Implement the improvement processes for cost optimization in term of manpower planning, operation, and general expenses

• Collaboration with Operation team to support Cross-Border shipments

• Coordinate with other departments when necessary and maintain a good working relationship with relevant stakeholders

• Perform other related duties as assigned

• Able to be based at Wangnoi, Ayutthaya

• Bachelor's Degree in Business Administration, Operation Management, Logistics Management or related fields

• Experience in team management

• Strong leadership as KPI controller and strong follow-up skills

• Experienced of E-commerce SLA

• Strong analysis to deep dive in details and hypothesis for root cause solving

• Strong communication, presentation skills both in Thai and English

• Able to work well under pressure, within short timeline and when required especially during nighttime and campaigns