Shopee (Thailand) Co., Ltd.
Listing & Content Operations Strategy [Sub-Team Lead] (Shopee)
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Apply data analytical skills and analyze complex datasets using Excel, and uncover key trends and insights, utilising insights from customers and sellers from Customer Service tickets and various other channels
- Identify listings and violations within the Shopee Listing & Content ecosystem to mitigate risk for the platform and ensure good user experience
- Design and maintain dashboards, trackers, and reports to monitor KPIs and measure progress toward strategic goals
- Act as a data-driven consultant, advising teams on strategic direction and sustainable operational improvements
- Work with product team to support the development of features and models to drive automation and more effective content governance
- Design and review operational processes to drive agent productivity and quality improvements of Listing & Content moderation
- Manage the rollout and adoption of initiatives and features, including writing requests, coordinating with regional stakeholders, developing training material, reporting and tracking of impact
Requirements:
- Bachelor’s degree or above, preferably in an analytical field
- Minimum 3 years of working experience, experience in eCommerce or a fast-paced environment is a plus
- Proficiency in SQL (optional) and Excel (mandatory)
- Passion for utilising data to drive informed decision-making and improve processes
- Strong problem-solving and critical thinking skills with the ability to frame and structure ambiguous challenges
- Ability to translate data into strategic insights and develop frameworks for long-term solutions
- Interest in designing operational processes and systems
- Strong communication skills in English and have the ability to influence cross-functional stakeholders
- Self-motivated, accountable, and comfortable working in a fast-paced environment with a strong sense of ownership
Skills required
- Excel
- Automation
- eCommerce
- English (Fair)
Experience required
- 3 years
Skills optional
- SQL
Salary
- Negotiable
Job function
- Analyst
- Strategy / Planning
- Management
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
