Shopee (Thailand) Co., Ltd.
Key Account Management (SPX Express)
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Make sales and revenue plan in order to achieve target
- Negotiated the best deal and volume in order to maximize the company profit.
- Maintain good relationship with customers and ensure compliance with customer service standards and proper customer relationship management
- Coordinate with the internal departments to resolve complicated customer issues and provide timely solutions within the agreed upon service level agreements (SLA).
- Apply understanding of market trends/business practices in taking decisions necessary for enhancing the sales process
- Conduct seller meetings as reviewing performance and collecting all requirements with the goal of maintaining and creating a sustainable relationship. Leading juniors in maintaining the company’s visual standard. They also help management make floor moves when visual standards change.
Requirements:
- Preferred background in Business, logistics, or related fields.
- 1-2 years experience in e-commerce logistics/ key account management
- Have a good sense of process understanding and workflow optimization.
- Good at communication, negotiation, and problem-solving.
- Work independently and proactively take on new responsibilities where most needed.
- Good data analysis skills and Google Sheets is a big plus.
- Desire to learn and desire to understand how the world works.
- A proactive, fast learner, team player with ability to work in dynamic environments.
Experience required
- 1 years
Salary
- Negotiable
Job function
- Sales
- Business Development
- Customer Service
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
