Shopee (Thailand) Co., Ltd.
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CS Team Lead (Shopee)
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Project-based role focusing on end-to-end project management of various initiatives under customer service department - aiming to improve customer experience
- Responsible for project initiation, planning, execution, monitoring, and evaluation
- Draw up the project plans, dependencies, and communicate across the involved parties to align everyone across the scopes and timeline.
- Maintain and manage project timelines, expectations, tasks, and resources
- Ensure that every parties involved in the projects are doing their part timely and accurately
- Ensure that the project status, issues, or changes made are communicated to internal and external stakeholders and appropriate parties and documented appropriately
Requirements:
- Bachelor's/ Master’s degree with 3 years working experience in related field
- Experience in managing expectations, communicating with stakeholders, and handling various business process-related projects
- Ability to work individually and drive the initiative by himself/herself
- Ability to identify the correct problems and develop a sound hypothesis for the stated problems
- Strong analytical, structured thinking, and problem-solving skills
- Strong communication skills in English & Thai both written and verbal format
- E-commerce experience is preferable
Experience required
- 3 years
Salary
- Negotiable
Job function
- Senior Management
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
