Shopee (Thailand) Co., Ltd.
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Cross-functional Project Management Executive (Shopee)
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
About the Team:
Job Description:
Strategic Initiative Management
- Lead new strategic initiatives aimed at uplifting user experience across Shopee’s operations.
- Work with VoC and CI teams to synthesize market research, user studies, and competitor benchmarking to support initiative planning.
- Create actionable recommendations based on feedback to enhance customer experiences as well as enhance internal efficiencies
Project Roadmap & Execution
- Maintain and update the roadmap for ongoing initiatives, ensuring alignment with business goals and operational priorities.
- Define key milestones, deliverables, and KPIs to track initiative success and user impact.
- Coordinate with cross-functional teams, including Commercial, Regional, Product, Customer Service, Logistics, and Marketing, to ensure smooth execution
Cross Department Collaboration
- Act as a bridge between teams, ensuring alignment between business, product, and operational functions
- Facilitate regular progress updates, governance meetings, and stakeholder discussions to track progress and resolve roadblocks
- Champion a data-driven approach to decision-making, using analytics to measure and optimize initiative effectiveness
Requirements:
- 2-5 years of experience in Project Management, PMO, Operations, or Strategy, preferably in e-commerce or tech companies
- Experience in leading cross-functional projects with multiple stakeholders with the ability to engage and influence senior leaders and cross-functional teams.
- Proficiency in business and data analytics tools such as Excel, with the ability to analyze complex datasets and derive actionable insights.
- Proven expertise in generating and evaluating Key Performance Indicators (KPIs), metrics, and customer feedback to drive business improvements.
- Strong project management skills, including the ability to prioritize tasks, manage deadlines, and coordinate multiple projects simultaneously
Experience required
- 2 years
Salary
- Negotiable
Job function
- Senior Management
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
