Shopee (Thailand) Co., Ltd.
CCTV Command Center (Contract) (SPX Express)
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Define CCTV governance framework, SOPs, and monitoring standards.
- Monitor ground operations through 24-hour CCTV surveillance
- Provide executive-level reporting on surveillance performance.
- Lead new site CCTV setup and system upgrades (e.g., resolution upgrades, storage expansion).
- Approve surveillance design based on risk assessment.
- Establish preventive maintenance programs.
- Monitor uptime, recording functionality, and vendor SLA.
- Ensure CCTV system availability across critical sites.
- Lead AI-enabled CCTV roadmap and pilot testing.
- Define AI use cases aligned to fraud and security risk.
- Improve detection accuracy and reduce false positives.
- Lead CCTV Command Center team.
- Manage vendors and system performance.
- Provide ad-hoc security support as requested, including
Requirements:
- Bachelor’s degree in any related field (IT or engineering is advantageous).
- 3+ years in CCTV / Physical Security Operations
- Experience leading multi-site CCTV implementation
- Experience with AI surveillance systems is advantage
- Good communication skills in both Thai and English for coordination with related teams.
- Basic proficiency in G-suite and documentation/report writing.
Experience required
- 3 years
Salary
- Negotiable
Job function
- Security
- IT / Programming
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
