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Client Success Associate (English Call Center)
atProperty Scout ThailandRoles & Responsibilities
- Cold call / outreach to potential clients regarding the real estate.
- Follow up with other potential clients. (Acceptance rate)
- Make appointments with potential clients for viewing property.
- Conduct regular outreach to existing clients through calls, emails, and meetings to potential clients regarding the real estate.
- Develop and implement strategies for proactive client engagement and relationship building.
- Identify opportunities for upselling and cross-selling additional services or products based on client needs and goals.
- Collect and analyze client feedback to identify trends and areas for improvement.
- Maintain accurate records of client interactions, feedback, and engagement activities.
- Work closely with the Client Success Manager and other team members to align outreach efforts with overall client success strategies.
Qualifications
- At least Bachelor’s degree
- Excellent interpersonal, communication and organizing skills
- Very good written and spoken English and Thai skills, Chinese is a plus
- High attention to detail, well organized, with a sense of urgency and a drive to get things done
- Previous work experience in real estate, in hospitality, or in sales is advantageous
- Available and flexible to work in an assigned shift
Key benefits of this role
- Fast career development as the company is growing fast (20% per month) fueled by international investors' funding, which results in frequent new job openings
- International work environment
- Accident and health insurance on top of standard social security
- Attractive opportunity for fresh graduates and young professionals with previous experience in hospitality, sales, customer service
What’s great about this opportunity?
- Join an exciting and fast-growing startup in a hot industry, led by experienced Thai-international co-founders
- Be part of a great company culture with quick decision making, fast career paths and a chance to make a difference
- Reinvent property rentals for millions of people across SEA with us!
Experience required
- any or no experience
Career level
- Entry Level
- Middle Level
Salary
- Negotiable
Job function
- Sales
- Customer Service
- Hospitality
Job type
- Full-time
Company overview
About Property Scout (Thailand) Co., Ltd. We are building a real estate transaction platform enabling a trusted buying, selling, and renting experience. Basically, it is a super-app for real estate combining a technology platform with the human touch of professional agents simila ...
Why join us: 6 Reasons Why You Should Join Property Scout
Read more
As of 2022, there are more than 20 expatriates working at all levels: Executive, Manager, Director and C-Suite. Working with an international team can give you a huge adva ...
Benefits
- Flexible working hours
- Phone Allowance
- Five-day work week
- Accident Insurance
- Job training
- Performance bonus
- Learning & Development Opportunities
- Social Security
- Professional development
- Transport Allowance
- Maternity leave