Job Summary: 

Photobook Thailand is seeking a Customer Experience Specialist that will provide an awesome experience to our customers. 

Responsibilities: 

• Support customer requests, enquiries & complaints in a friendly and polite manner on multiple channels including but not limited to LINE, Facebook, Shopee, Lazada. 

• Use the current tools or work with relevant departments to help effectively diagnose and solve the issue.

• Efficiently work with relevant departments to solve the issue in a timely manner.

• Respond to customer chats during off-hours with a reasonable response time. 

• Write process explanations that are descriptive and easy to understand. 

Requirements:

• A minimum of 1 year experience in customer service line. 

• Good communication skills for handling different kinds of customers. 

• Able to respond to customer chats during off-hours. 

• Very fluent in Thai. 

• Able to converse in English. 

• Patient in handling different types of customers.

We are an equal opportunity employer and value diversity at our company.

To see a glimpse of our culture and past engagement activities, do follow us here:

• https://www.linkedin.com/company/photobook-worldwide/