Marketing Operation & Community

Department:

Marketing

Employment Type:

Full-time

Experience:

3+ years in related fields

Education:

Bachelor's Degree in Agriculture or related fields

About the Role

We are looking for a

Marketing Operation & Community

to support marketing operations, customer engagement, sales coordination, CRM, and community activities across both

B2B and B2C

markets.

This role will work closely with

Sales, Sales Support, Suppliers, Customers, Influencers, KOLs, and Brand Partners

to ensure smooth marketing operations, deliver a positive customer experience, and strengthen relationships with our community.

The ideal candidate is organized, proactive, communication-oriented, and comfortable working across both

online and offline marketing activities

Key Responsibilities

• Sales Coordination & Marketing Operations

Prepare marketing-related documents, materials, and supporting information.

Coordinate and follow up on work with

Sales, Sales Support, Suppliers, and internal teams

Track project and customer-related activities to ensure timely completion.

Maintain and organize customer information, documents, and related records.

Provide administrative and operational support to the Sales and Management teams.

• Customer Care & Customer Experience

Respond to customer inquiries through

Facebook, LINE Official Account, and other online channels

Coordinate customer appointments and factory visits with Sales and Sales Support teams.

Prepare equipment, materials, and

Corporate Kits

for customer visits.

Follow up with leads and customers who have previously contacted the company through both online and offline channels.

Maintain good relationships with customers and ensure a positive customer experience.

Support customer engagement activities across both

B2B and B2C customer groups

• Marketing & Online Media

Support content posting and information updates on

Facebook, LINE Official Account, and other digital channels

Take basic photos and videos for marketing communications and promotional activities.

Create basic marketing and promotional materials using

Canva or similar design tools

Support online and offline marketing activities, campaigns, events, and promotional activities.

Monitor and update

customer feedback, sentiment, inquiries, and brand mentions

across online and offline channels.

Identify negative feedback or potential brand-related issues and coordinate with relevant teams to support

crisis management and issue resolution

• Community & CRM Management

Plan and execute campaigns, collaborations, and community engagement activities.

Build and maintain relationships with

Influencers, KOLs, Brand Partners, and other strategic partners

Identify and coordinate promotional

Deals, Partnerships, and CRM campaigns

Prepare deal information, campaign details, and supporting documents.

Maintain and update customer, deal, campaign, and partnership information in the

CRM system

Support CRM activities to improve customer engagement, retention, and relationship management.

Analyze customer interactions and feedback to identify opportunities for improving customer experience and community engagement.

Qualifications

Bachelor's Degree in

Agriculture, Pre & Post Harvesting, Agronomy, Horticulture, Agricultural Extension, Soil Science

, or related fields.

Minimum

3 years of experience

in Marketing, Marketing Operations, Community Management, CRM, Sales Coordination, Customer Relations, or related fields.

Strong communication and interpersonal skills.

Good coordination and follow-up skills.

Able to work effectively with multiple teams and external partners.

Good organizational and time-management skills.

Experience with

Facebook, LINE Official Account, CRM platforms, or other digital communication channels

is preferred.

Basic knowledge of

Canva or other graphic design tools

Basic photography and video content skills are an advantage.

Experience working with

Influencers, KOLs, Collaborations, Partnerships, or Community Marketing

is a plus.

Good command of written and spoken

Thai and English

Proactive, responsible, flexible, and comfortable working in a fast-paced environment.

Key Skills

Marketing Operations | Customer Experience | Sales Coordination | CRM | Community Management | Digital Marketing | Social Media | Customer Engagement | Influencer & KOL Management | Partnerships | Campaign Management | Crisis Management

JobsDB Job Advertisement

Marketing Operation & Community

Join our team and help connect our brand, customers, and community.

We are looking for a

Marketing Operation & Community

who enjoys working with people, coordinating across teams, creating customer experiences, and turning customer insights into meaningful marketing activities.

You will play an important role in connecting

Marketing, Sales, Customers, Partners, Influencers, and Communities

, covering both online and offline activities.

What You'll Do

Coordinate marketing and sales-related activities with internal teams and suppliers.

Manage customer inquiries through Facebook, LINE Official Account, and other channels.

Coordinate and support customer factory visits.

Follow up on leads and existing customers.

Support social media content, photography, video, and basic Canva design.

Monitor customer feedback, sentiment, and brand mentions.

Support brand crisis and negative feedback management.

Plan and execute campaigns, collaborations, and community activities.

Coordinate with Influencers, KOLs, and Brand Partners.

Source promotional deals and support CRM campaigns.

Maintain and update customer and campaign information in the CRM system.

What We're Looking For

Bachelor's Degree in

Agriculture, Pre & Post Harvesting, Agronomy, Horticulture, Agricultural Extension, Soil Science

, or related fields.

3+ years of experience

in Marketing, Marketing Operations, CRM, Community Management, Sales Coordination, Customer Relations, or related areas.

Strong communication, coordination, and follow-up skills.

Comfortable working with customers, sales teams, suppliers, and external partners.

Familiar with

Facebook, LINE Official Account, CRM, and Canva

Experience with KOL/Influencer management, collaborations, partnerships, or community marketing is a plus.

Good Thai and English communication skills.

Proactive, organized, and able to manage multiple tasks at the same time.

Why Join Us?

This is a

cross-functional role

where you will have the opportunity to work across Marketing, Sales, Customer Experience, CRM, Community, and Partnerships.

If you enjoy connecting people, solving problems, building relationships, and turning ideas into real marketing activities, this role could be a great fit for you.

Position:

Marketing Operation & Community

Experience:

3+ years

Employment Type:

Full-time

Department:

Marketing