Pang Technology Co., Ltd. (Golomee)
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Customer Service Team Leader
atPang Technology Co., Ltd. (Golomee)- Lead customer service team that focuses on support our users and talents
- In charge of customer service related KPIs as well as the growth of the users and talents
- Manage the development and implementation of operational strategies for customer service management
- Ensure that all subordinates are working effectively and follow all technical and company service processes
- Ensure proper notification/ escalation of service activities are followed to ensure smooth operation with users
- Manage, train and coach contact center's team members and monitor staff's performance according to established monitoring standards
- Handle users and talents queries and complaints
- Ensure operation support provided is able to meet service commitment and customer requirement
- Ensure smooth running of daily processes to meet service commitment level
- Bachelor's Degree in any related fields
- At least 2 years' experience in a contact center, managing a team of at least 6 agents
- Good command of written and spoken English (good command of Chinese is a plus)
- Excellent communications and inter-personal skills
- Good service mind with the ability to handle user's complaint and inquiry
- Leadership ability to include demonstrated ability to develop team members
Experience required
- any or no experience
Only Thai nationals can apply
Salary
- 45,000 - 100,000 THB
Job function
- IT / Programming
Job type
- Full-time
Company overview
Size:1-10 employees
Industry:Information Technology
Location:Bangkok
Website:www.adups.com
Founded in:n/a
We are a public listed company in China. HQ is in Shanghai. We have six hundreds million users all over the world, covering Thailand, India, Indonesia, and America. We are aiming to create an a fun, fresh and Incredible live streaming shows platform for you.
Why join us: ขอเชิญมาร่วมเป็นส่วนหนึ่งกับเรา
Job location: Sathorn
Head office: Room City 5 47th Fl. 1 Empire Tower South Sathorn Road, Yannawa, Sathorn, Bangkok 10120 Thailand
Benefits
- Five-day work week
- Performance bonus
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