This job has expired
Service Desk
atCarenett International Co., Ltd.WORK LOCATION : Onsite Olympia Tower & Exchange Tower
Address: 444 Olympia Thai Tower, 9th Floor, Ratchadapisek Road, Samsennok, Huay Kwang, Bangkok 10310
Working Time: Ability to work flexible, Mon-Fri, rotating shifts. 7.00-16.00,8.00-17.00,9.00-18.00.
Benefits: SSO, Health Insurance, Health check up, Bonus 1 month (เมื่ออยู่ครบระยะสัญญา 1 ปี)
RESPONSIBILITIES :
- To support and provide how to resolve the problems on the technical assistances by telephone and remote.
- Service support and resolve problem to the end user of PC, Laptop, Basic IT operational troubleshooting support.
- Follows up with critical incidents to ensure they are resolved, requests are filled, and the customer communication is complete
- Ensures timely resolution or escalation of incidents, and promptly communicates on progress to end-users.
- Escalate the incident which beyond responsibility to Customers authorized person to make the decision such as 3rd. Party.
- Log, categorize, and prioritize all tickets in incident management system and Follow up end-to-end progress of tickets.
- Manage 3rd party escalation issues and follow up backlog tickets.
- Manage internal level 2 escalations and co-ordinate with customer.
- Analyst incident data and prepare incident weekly report and monthly report.
QUALIFICATIONS :
- Male or female, 25-35 years of age
- Bachelor Degree in Computer Engineering or any related fields
- 2 year in service and support of Computer equipment, Infrastructure, IT Service management
- Knowledge in Windows Operating System, Google platform
- Ability to work flexible
- Can communicate in English
- Service-mind and interpersonal skill is a must
เน้นสื่อสารภาษาอังกฤษได้
Experience required
- any or no experience
Career level
- Entry Level
- Middle Level
Only Thai nationals can apply
Salary
- 18,000 - 20,000 THB
Job function
- IT / Programming
- Engineering
Job type
- Full-time
Age preferred
- From 25 to 35
Company overview
CARENETT Group started its first business in telecommunications engineering services and has been one of the leading engineering service providers in Telecom industry. The company has been established its first presence since 2001 and originally focused its businesses in Thailand. With our reliab ...
Why join us: At Carenett, we believe that “Great People” deserve enriched life in a better community. We further believe that “Great Organizations” deserve “Great People” to work for them to make their business and organization successful.
Benefits
- Health Insurance
- Accident Insurance
- Company uniform
- Five-day work week
- Job training
- Phone Allowance
- Overtime pay
- Maternity leave
- Corporate Social Responsibility Initiatives