Our client is a leading provider of innovative training and consulting services, with a mission to help organizations improve their Sales Force performance through practical, tailor-made programs. Their Digital Solutions team delivers CRM services, including setup, training, and support—ensuring long-term user adoption and performance improvement.

Position Summary
We are seeking a CRM Support / Helpdesk Specialist to join our team and provide first-line support to CRM users. Your main role will be to assist clients in resolving day-to-day CRM issues, ensure smooth user experiences, and provide training and guidance to help them maximize CRM usage. This role is ideal for someone who enjoys troubleshooting, supporting others, and working in a fast-paced, client-oriented environment.

Key Responsibilities
•    Provide daily CRM helpdesk support via phone, email, or remote tools
•    Troubleshoot user issues and guide them through solutions
•    Document and track technical problems and resolutions
•    Assist with user onboarding, training sessions, and usage guidance
•    Monitor CRM usage and proactively offer tips and support to users
•    Liaise with the technical team for system-level escalations
•    Maintain CRM-related documentation, FAQs, and user guides
•    Gather user feedback and suggest usability improvements

Qualifications
•    Diploma or Degree in IT, Computer Science, Business Computer, or a related field
•    1–3 years of experience in IT Support, Helpdesk, or CRM user support
•    Familiarity with CRM systems (PipeDrive preferred, but not required)
•    Good communication skills in Thai and fair in English
•    Strong customer service mindset and problem-solving skills
•    Organized, patient, and able to explain technical steps to non-technical users
•    Ability to multitask and manage support cases efficiently
•    Basic knowledge of CRM configuration or data handling is a plus

What's the Offer
•    Competitive salary and overtime pay
•    Friendly, collaborative, and supportive work environment
•    Opportunity to grow in CRM expertise and customer support
•    Access to sales and leadership training tools
•    Career advancement within our Digital Solutions team