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IT Support Specialist (Server)

atNestle (Thai) Ltd.
POSITION SNAPSHOT

Location: Bangkok, Pathumwan
Company: Nestlé
Business Unit/Division: Finance & Control
Full-time
Bachelor Degree in Accounting, Finance or related field
2+ years of experience in Finance & Accounting. Preferrably in Claim and Deduction
Strong Thai & English communication skill is a must

A DAY IN THE LIFE...
  • Responsible for the reception, registering, assignment and categorization of all customer Claims and Deductions raised by customers and/or internally.
  • Responsible for gathering the required information (including internal collaboration) and document cases for the proper categorization in case of uncategorized claims.
  • Reviews and ensures that all claims related documentations are filed correctly and closed case on timely manner.
  • Manages claims and deduction resolution through collaboration with Sales, MSSU / CFSC, Finance, Marketing, Physical Logistics and Supply Chain.
  • Manages the closure of non-valid claims and deductions with collections and manage the closure of valid claims and deductions via Credit Note creation.
  • Ensures regular and effective reporting of the Key Performance Indicators (KPIs/PPIs/Health Checks), Claims, and Deduction Management activities to minimize risk and proactively identify problem areas using analytical tools.
  • Develops and sends "Rejection Letters" to customers for non-approved Returns requests, collaborates with Collections for deductions related to non-approved Returns and Refusals, requests, Ultimate responsible for the closure of all exception cases in the Delivery Differences Cockpit.
  • Organizes and executes ongoing training for Returns and Refusals Management including updates on Market R&R Policy, Best practices for Refusals Mitigation Actions, Knowledge sharing across team members.

ARE YOU A FIT?
  • Bachelor Degree in Accounting, Finance, or other related field
  • Minimum 2 years of experience in Finance & Accounting. Preferrably in Claim and Deduction
  • Attention to details & good problem solving skills
  • Good computer skills
  • Strong Thai & English communication skill is a must
  • Open minded, willing to learn, and can adapt to changes
We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.
Experience required
  • any or no experience
Salary
  • Negotiable
Job function
  • IT / Programming
Job type
  • Full-time
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Company overview

Size:500-1000 employees
Industry:Consumer Products
Location:Bangkok
Website:www.nestle.co.th
Founded in:n/a
Ranking:4/5

Nestle is the world's leading Nutrition, Health and Wellness company. Our mission of "Good Food, Good Life" is to provide consumers with the best tasting, most nutritious choices in a wide range of food and beverage categories and eating occasions, from morning to night.

Why join us: At Nestle, we believe that people are our most valuable asset. We place high value on the talent of all our employees irrespective of their nationality, culture, ethnic origin or gender. Efforts and energies are directed toward meeting the company goals. If you are equipped with the right attitude, ... Read more

Head office: The Offices at Central World 39 - 43fl., 999/9 Rama I Road, Patumwan Bangkok
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Benefits

  • Dental Insurance
  • Five-day work week
  • Life Insurance
  • Health Insurance
  • Performance bonus

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