Job Description

Vice President of Operation (VP. of Operation)

Department:

Operation

Reports to:

Chief Operating Officer (COO) / Chief Executive Officer (CEO)

Position Summary:

The Vice President of Operations is responsible for leading and overseeing the operational performance of all restaurant brands and business units across the organization. This role drives operational excellence, profitability, service quality, customer satisfaction, and sustainable business growth by developing operational strategies, optimizing resources, and building high-performing leadership teams.

Key Responsibilities

• Strategic Operations Leadership

Develop and execute operational strategies aligned with the company's vision, business objectives, and growth plans.

Lead and oversee the operations of multiple restaurant brands and locations to ensure consistent execution and operational excellence.

Establish, review, and continuously improve operational standards, policies, and Standard Operating Procedures (SOPs).

• Financial & Business Performance

Drive revenue growth, profitability, and overall business performance across all operating units.

Monitor and analyze key financial indicators including Sales, EBITDA, P&L, Food Cost, Labor Cost, and Operating Expenses.

Develop and implement action plans to improve operational efficiency and maximize profitability.

• Multi-Unit Operations Management

Oversee Regional Managers, Area Managers, Branch Managers, and Operations teams.

Ensure consistent execution of operational standards across all restaurant locations.

Support restaurant openings, business expansion, and operational readiness for new stores.

• Customer Experience & Service Excellence

Ensure exceptional customer experiences by maintaining high standards of food quality and service.

Monitor customer satisfaction metrics and implement continuous improvement initiatives.

Lead customer recovery strategies and service excellence programs.

• Operational Excellence & Process Improvement

Drive continuous improvement initiatives to enhance productivity, operational efficiency, and cost optimization.

Utilize business intelligence, ERP, POS systems, and operational dashboards to support data-driven decision-making.

Lead cross-functional projects that improve operational effectiveness.

• People Leadership & Talent Development

Build, coach, and develop high-performing operations leadership teams.

Develop succession planning and leadership development programs.

Foster a high-performance culture through coaching, engagement, and accountability.

• Compliance & Risk Management

Ensure full compliance with Food Safety, HACCP, GMP, Occupational Health & Safety, and all applicable regulations.

Oversee internal operational audits and ensure corrective actions are effectively implemented.

Manage operational risks and business continuity initiatives.

• Cross-Functional Collaboration

Collaborate closely with HR, Marketing, Supply Chain, Finance, QA, Central Kitchen, and Business Development to achieve company objectives.

Support strategic initiatives, promotional campaigns, and organizational transformation projects.

Qualifications

Bachelor's degree in Business Administration, Hospitality Management, Restaurant Management, or a related field.

MBA or equivalent postgraduate qualification is an advantage.

Minimum

10 years

of progressive leadership experience in restaurant, hospitality, or retail operations.

At least

5 years

in a senior leadership role overseeing multi-unit operations.

Proven experience managing large-scale restaurant operations with multiple brands and locations.

Strong financial acumen with solid understanding of P&L management, budgeting, cost control, and profitability analysis.

Demonstrated ability to lead organizational change and operational transformation.

Strong leadership, strategic thinking, communication, negotiation, and decision-making skills.

Excellent analytical and problem-solving abilities.

Proficiency in ERP, POS, Microsoft Office, and business intelligence tools.

Excellent command of English is preferred.

Key Performance Indicators (KPI):

Sales Achievement

EBITDA

SSSG

QA Audit

Customer Satisfaction

Labor Cost Control

Employee Turnover

New Store Opening

Leadership Competencies:

Strategic Leadership

Business & Financial Acumen

Operational Excellence

Customer-Centric Mindset

People Development

Change Management

Data-Driven Decision Making

Stakeholder Management

Coaching & Mentoring

Problem Solving & Critical Thinking

Welfare and Benefits:

Competitive Salary

Essential Well-being Fund

Consistency Reward: 500 Baht/Month

Performance Celebration: Twice-Yearly Bonuses

Annual Growth Adjustment

Provident Fund - Future-Ready Savings Plan

Yearly Health Boost Check-up

Total Health Coverage (OPD & IPD)

Learning Expeditions & Global Exposure

Yearly Gatherings & Festive Events

Monthly Treats: Gift Voucher 1,500 Baht/Month & Exclusive Dining Discounts

Freedom to Dress – Express Yourself, Stay Professional

Quiet Room – Wellness Space

Tasty Treats & Snacks Hub

Balanced Workweek: 5 Days (9 AM–6 PM) with Flex-Time Freedom

Generous Leave & Public Holidays / WFH & WFA

Special Housing Loan Privileges

Emergency Assistance Loan

Technology Allowance for Work Enablement

Financial Support for Life Events

For more company information, please visit;

Company Website : https://www.maguro.co.th/

Page Facebook - Brand Maguro : https://www.facebook.com/magurogroup

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