Global opportunities. When you join Maersk, you'll find that the world is your workplace. You'll work in a culturally diverse, stimulating environment, surrounded by new ideas.

• The role is to manage the customer experience of his/her customers. This includes proactively monitoring and managing the end-to-end shipment process in compliance with all company procedures, ensuring that the cargo is transported as per the transport plan promised to the customer and/or that the customers is kept informed of relevant deviations. Building relationships with the customers, understanding their business drivers should be leveraged to continuously improve cooperation and process to the mutual benefit of the customer and Maersk Line.
• Be the primary point of contact and act as an advocate for the Customers, internally within Maersk Line
• Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires
• Ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders
• Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives
• Be the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions
• Manage / improve day to day process interaction with customers by leveraging detailed customer knowledge
• Be fully responsible for customer satisfaction
• Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation
• In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders
• Always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values

• An energetic talent who will grow along with the company, possessing qualifications below:
• Bachelor's Degree in any field.
• Excellent communication in Thai language
• Have experience in Customer Service fields, experience in Import and Export Shipping Business is an advantage
• Excellent interpersonal and communication skills
• Energetic, Well-organized, Self-Initiated and good coordination skill
• Good analytical and problem solving skills – ability to look beyond the obvious and identify creative solutions
• Team player with proven ability to work under pressure
• Possess experience in logistics business
• Able to handle hotline after working hours on a rotating basis