To be the face of our brand; to adhere to front desk duties and maintain a thorough knowledge of the company's products. To deliver on service-level-agreement (SLA) commitments made to customers and assist with renewal packages. Troubleshooting of application issues (i.e. Class-in application); to work with internal teams and provide solutions. System administration of applications (i.e. Class-in and ZOHO) such as users access and CRM account management. To process tasks and operational-related matters within Blended-Learning teams via tickets and projects. Ability to triage and prioritize caseload considering urgency, possible consequences, and service quality. Ensure all systems are operating smoothly and take ownership for progression of own caseload. (i.e. replacement classes)