Job Purpose :

At Gowabi, The Customer Support team are our brand representative, supporting our mission to accelerate Customer experience and be part of Thailand’s leading Beauty platform.

 

What you will do :

• Deliver an exceptional customer experience by taking inbound phone calls, web inquiries, and online chats & Line applications for Service and support Gowabi customers.
• Prioritize on assigned tasks & projects.
• Connect with all of Gowabi’s partners, related parties and project owners via phone calls and Line application.
• Educate Gowabi customers how to Booked and include directing them to the self-help website.
• Accurately record issues and data into CRM / Google form
• Provide an exceptional experience to our customers on a daily basis

Who you are :

• Minimum 1 years of relevant work experience in a customer service environment. Fresh graduates are welcome too.
• Strong attention to detail with good written and verbal communication skills are required.
• Great ability to identify customer needs and provide appropriate solutions.
• Ability to manage multiple projects in a very fast paced and high-pressure environment.
• Ability to develop collaborative relationships that others want to work with.
• Strong team-oriented personality is required.
• Able to communicate in English (TOEIC above 450 is preferred)
• Working 5 days a week.
• Working hour 8.00 to 23.00 (WFH for late shift).

What we offer :

• A steep learning curve
• 14 Days of Annual leave
• 20% discount at Gowabi’s application wide
• 15% discount at Gowabi for Friend & Family
• 1,000 THB Free Gift Card at Gowabi application monthly
• Flexible Benefit starts at 10,000 THB per year
• Friendly, International and Dynamic working environment
• Cozy office such as relax corner, Ping Pong Table and Karaoke
• Free snack and drinks at the office
• Cozy outfits