About freshket:

freshket is a platform for restaurant food supplies. We streamline the entire food supply chain process and make it simple, efficient and transparent. We're growing fast and looking for people who are committed, ambitious, team-oriented and planned. Join us!

About the job:

As a Senior Key Account Management you will be responsible for taking care of Freshket's existing customers in both account retention, GMV retention and GMV uplift. You will need to have a level of selling skill in order to uplift the customers portfolio and have conflict resolution skills to help your key account cases/issues.

• Develop account plans and strategies to meet client goals and company objectives.

• Develop and maintain strong relationships with assigned key accounts.

• Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring satisfaction.

• Regularly communicate with clients to understand their needs and objectives.

• Identify opportunities to upsell or cross-sell products/services to key accounts.

• Coordinate with internal departments (e.g., operations, customer support, merchandising) to ensure seamless service delivery.

About you:

• A minimum of a Bachelor's Degree in Business Administration, Management, or an equivalent field is required.

• At least 3-5 year of working experience in key account management or sales is mandatory.

• Proven sales experience, preferably in e-commerce, B2B sales, FMCG, or the Food & Beverage industry, is highly preferred.

• Experience with Salesforce or a similar CRM is a plus.

• Strong communication, negotiation, collaboration, and interpersonal skills are essential.

• Self-motivation, exceptional leadership abilities, analytical skills, and strategic planning capabilities are expected.

• Adaptability to change and being a fast learner who enjoys challenges and embraces change is highly valued.

• Strong English communication skills.