Experience:

4 years required

Skills:

Accounts Receivable, Negotiation, Accounting, Leadership Skill

Job type:

Full-time

• Plan, assign, and supervise the daily call queue for the collection callers, with priority on highest-value and highest-risk overdue accounts.
• Personally own collection conversations on top-tier customers and any account in dispute, payment-plan negotiation, or pre-legal stage.
• Convert verbal commitments into documented Promise-to-Pay (PTP) records; track PTP keep-rate and re-escalate broken commitments without delay.
• Monitor the AR aging report; ensure long overdue aging buckets are reviewed weekly with concrete recovery actions.
• Coordinate with Accounting, Sales, Key Account Management on customer disputes so that valid disputes are resolved at source rather than parked in collections.
• Recommend or hand-over to external collection / legal counsel and/or insurance when internal recovery is exhausted, with a clear paper trail.
• Oversee credit assessment on HORECA customers - review business registration, financial statements where available, references, background, and order pattern - and recommend a credit limit and payment term consistent with policy.
• Maintain and review existing credit limits at least quarterly and on every material change (order growth, missed payment, dispute, ownership change); raise, lower, or suspend limits with documented rationale.
• Operate the credit-hold and release workflow in coordination with Sales and Operations, balancing cash protection with the customer's daily delivery need.
• Maintain and improve the credit policy, scoring rubric, and approval matrix; ensure all exceptions are logged and approved at the right authority level.
• Lead, coach, and develop the team of team members; set individual KPIs (calls, PTP, recovery rate, dispute aging).
• Produce weekly and monthly AR dashboards and reports for Finance leadership.
• Drive process and system improvements.
• Partner with Treasury on weekly cash forecasts and with FP&A on bad-debt provisioning; flag emerging credit risk early.
• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• Professional qualification related to finance or accounting is a plus but not required.
• Minimum 4 years of experience in credit control, collection, or accounts receivable, with at least 1 year in a senior, team-lead or supervisory role.
• Hands-on experience managing a receivables portfolio (preferably in B2B, food, FMCG, distribution, or any high-volume daily-billing environment).
• Track record of running new-customer credit assessment and of negotiating payment plans on disputed or overdue accounts.
• Experience working with Sales / KAM teams on credit-hold and dispute resolution is strongly preferred.