Experience:

2 years required

Skills:

Procurement

Job type:

Full-time

• Execute end-to-end planning and booking of ocean freight shipments within a regional network (exports), including origin intermodal movements.
• Act as the first point of escalation for issue resolution and process improvement, both internally and externally, for specific trade lanes or carriers.
• Ensure shipments move on time and exceptions are handled appropriately, meeting internal OKRs and SLAs.
• Coordinate day-to-day operations with Account Management, Ocean Execution, Allocation and Procurement, ROM, and Ocean Carriers.
• Manage soft and hard allocation with ocean carriers to match client demand and minimise shortfalls, keeping bookable inventory accurate.
• Maintain and troubleshoot the Fulfillment Management Tool, supporting urgent requests from clients, Account Management, and Procurement/Allocation.
• Manage allocation and sailing schedules in FFA, reporting bugs and issues to ensure accurate shipment-level planning.
• Review shipment intake and adjust pre-booking plans to ensure timely SO release for relevant trade lanes.
• Troubleshoot carrier bookings and escalate exceptions in a timely manner.
• Use batch escalation workflows with carriers, including pushing SO release and cancelling unused SO on time to avoid penalties.
• Oversee Ocean Execution, Partner, and BPO teams to control carrier booking data quality.
• Monitor carrier performance locally - schedule integrity, space release, equipment availability, rollovers, and service quality.
• Onboard new carriers, managing local agreements and adjusting booking processes as they evolve.
• Manage carrier credit terms, long-term Seawaybill agreements, and local charge tariffs.
• Support new, trial, and VIP shipments with carrier options, protecting them from rollovers.
• Contribute to the development of Flexport's systems (FFA, Ocean Product, carrier integrations) to improve quality, efficiency, and compliance.
• Provide input on seasonal trends and market conditions to help Ocean Execution and Account Management respond quickly to changes.
• Use data and metrics to identify opportunities for improvement in your role and processes.
• What You Will Need.
• Bachelor's degree.
• Minimum 2 years' experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus).
• Hands-on, process-oriented, structured thinker with strong problem-solving skills.
• Strategic vision paired with ground-floor execution.
• Excellent communication, interpersonal, and organisational skills.
• A client-service mindset - obsessed with client and team happiness.
• Next-level attention to detail and strong inbox management.
• Courage to challenge the status quo and fix what's broken.
• Flexibility to work outside standard hours, including occasional weekends or night shifts in certain locations.
• Commitment to Equal Opportunity.
• At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
• Global Data Privacy Notice for Job Candidates and Applicants.
• Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for.
• additional information.

Experience:

7 years required

Skills:

Procurement, Leadership Skill

Job type:

Full-time

• Hire, coach, and develop a 5-10 person team responsible for end-to-end planning and booking of ocean freight shipments (imports and exports, including intermodal movements).
• Manage team performance and evaluation, guiding the team to meet OKRs and SLAs.
• Provide direction on training and onboarding for new team members.
• Empower the team to prioritise key initiatives and maintain strong on-the-job motivation.
• Planning & Booking Operations.
• Oversee execution of end-to-end planning and booking across Ocean FCL and LCL imports and exports.
• Manage and optimise overall allocation and SO (Shipping Order) utilisation.
• Design and maintain scalable operational infrastructure and procedures to ensure the team delivers the highest levels of efficiency and productivity for customers.
• Manage the Fulfilment Management Tool (FMT) and support feature development and enhancement.
• Partner & Stakeholder Management.
• Serve as the primary relationship manager for internal and external partners in your region, including ocean, intermodal, and drayage vendors, Account Management, Ocean Execution, Allocation, and Procurement.
• Act as the primary point of contact for major carrier and client escalations.
• Maintain long-term relationships with carriers and gateway carrier offices across Sales, Booking, Customer Service, and Documentation functions.
• Collaborate with Procurement, Allocation, and ROM teams to inform carrier strategy and drive revenue maximisation.
• Strategic & Cross-Functional Contribution.
• Work with gateway and global management to ensure the right metrics and data are in place to empower the team.
• Monitor and improve overall cost-to-serve while maintaining high client satisfaction.
• Act as a strategic consultant to global counterparts, product and engineering, and the operations excellence team on ocean planning and booking processes.
• Represent Flexport's value proposition by recommending planning solutions for new clients and opportunities to the account management team.
• Identify and execute on process improvement opportunities, contributing to the development of technology and systems that differentiate Flexport's operations from the industry.
• Live and act with integrity guided by Flexport's values, maintaining a high bar for operational quality and service.
• What You'll Bring.
• Bachelor's degree with a strong track record of success.
• 7+ years of experience in logistics, freight forwarding, supply chain, or ocean carrier operations; experience in a startup or top consulting firm, NVOCC pricing, procurement, or hands-on experience with main ocean trade lanes is a plus.
• Demonstrated ability to lead teams in day-to-day execution and process improvement.
• Hands-on, process-oriented, structured thinker with strong problem-solving capabilities.
• Strategic vision paired with ground-floor execution ability.
• Excellent communication, interpersonal, and organisational skills.
• A client-first mindset, with a strong focus on both client and team satisfaction.
• Courage to challenge the status quo and drive meaningful change when needed.
• A genuine desire to lead, train, and develop the next generation of industry talent.
• What You'll Gain.
• The opportunity to build and lead a team from the ground up, shaping Flexport's next-generation operational model.
• Deep, cross-functional experience working with global teams to execute quickly and optimise for scale in an ambiguous, fast-growing environment.
• A path toward becoming a "leader of leaders" - developing the coaching skills to apprentice future team leads.
• The chance to build deep expertise in a specific area of supply chain management, positioning you as a go-to advisor for clients, partners, and internal teams.
• Exposure to client advisory and account management, with the potential to lead a team of advisors as Flexport grows its book of business.
• Commitment to Equal Opportunity.
• At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
• Global Data Privacy Notice for Job Candidates and Applicants.
• Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.

Skills:

Business Development, Negotiation, English, Thai

Job type:

Full-time

• Drive new business growth for Flexport Thailand by identifying, prospecting, and closing high-potential clients.
• Own the full sales cycle end-to-end - from outbound prospecting and discovery through to proposal, negotiation, and close.
• Consult with prospective clients to understand their supply chain needs and pain points, translating these into tailored, value-driven solutions.
• Showcase Flexport's capabilities through compelling virtual and in-person meetings and presentations.
• Own and consistently exceed personal new business sales targets through a strategic, disciplined approach.
• Lead a smooth handover to onboarding, coordinating with internal teams to set new clients up for success.
• Build strong relationships with key stakeholders and create feedback loops to keep offerings aligned with evolving client needs.
• Represent Flexport's value proposition in market, identifying and pursuing growth opportunities beyond your immediate remit.
• Contribute to a high-growth, hands-on team as an early hire, you'll be expected to teach as much as you learn and fill gaps outside your core role.
• What You'll Need.
• At least 5-8 years' experience in business development within the freight forwarding or logistics domain.
• Proven hunting sales experience, with a track record of independently generating and closing new business.
• Established customer pipeline and network, ideally with an Intra-Asia focus.
• Experience Enthusiasm for cold-calling prospects, leading discovery calls to uncover client needs, and managing accounts to create an outstanding client experience.
• Professional proficiency in Thai and English is required.
• Adaptability to quickly learn and adopt AI-powered tools and internal platforms.
• Fast learning ability, a strong work ethic, and a drive to grow into a top-performing sales leader in the country.
• Solution-oriented selling skills.
• Commitment to Equal Opportunity.
• At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
• Global Data Privacy Notice for Job Candidates and Applicants.
• Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.