JOIN OUR TEAM IF YOU

• Have 0-2 years of relevant experience in Saas Customer Success or account management, business development, or strategy consulting a plus
• Ability to prioritize, multi-task, and perform effectively under pressure
• Passionate in digital marketing and technology, and have the motivation and are eagerness to learn and thrive in a collaborative environment
• Have impeccable written and verbal communication skills, both in English and local language
• Are analytical and strong problem solving skills to synthesize data into clear insights for customers
• Highly organized, proactive, self-starter, and team player with a love of continually improving the processes around you

YOUR DAY MIGHT INCLUDE

• On-boarding and partnering with our customers, to ensure that they’re up and running on our platform and setup for success
• Establish and maintain relationships with key decision makers within assigned accounts
• Continually providing strategic advice and guidance, responding to client questions in a timely manner to ensure clients are achieving their business goals.
• Devise strategies to help increase email revenue for all your customers and help effectively manage the technical and business health of our customers.
• Proactively review customer dashboards, address any open issues, and ensure consistent messaging and appropriate escalation.
• Contribute to feedback to Engineering Services team on product improvements to enhance customer engagement based upon their experiences.
• Document troubleshooting and problem resolution steps.

WHY YOU NEED TO JOIN US

• All the perks that comes along with working in a startup, unlimited annual leaves and we pay competitively
• Be part of a fast growing company that nurtures entrepreneurial nature, startup culture and wants to unlock the best version of you
• Work with a diverse team of smart people who are also fun after work
• Collaborate with a multi-national team across APAC
• Opportunity to travel for better exposure across our operating markets