To create and maintain a customer-driven hotel using a guest-focused vision that inspires hotel employees to perform at their best. Oversee the quality process to ensure customer satisfaction through consistent delivery of both product quality and service in alignment with the hotel's profitability goals. Take full responsibility and develop strategic plans to ensure achievement of high standards in service, administration and operational management at all times.

They will have substantial fundraising and management experience, a talent for building relationships and a proven track record in securing funds from statutory sources, foundations, trusts and major donors. Experience in development of an individual donor program, including donor marketing is also an advantage.

Responsibilities

Oversee the quality process to ensure customer satisfaction

Take full responsibility and develop strategic plans to ensure achievement of high standards in service, administration and operational management at all times

To achieve and optimize business targets

Lead successful hotel operations and team cohesion for each department

Maintain Novotel brand standards and ensure outstanding guest experience.

Identify and retain top talent.

Ensure effective and productive owner relationship

Quality service management

Ensure communications from the leadership team are conducted effectively to all line employees to achieve maximum efficiency and in a way that demonstrates leadership values

Complete necessary reports on a monthly basis or as requested reflecting results achieved; variances and actions for specified periods.