Job Summary

This position is responsible for supporting and managing day-to-day IT operations in a manufacturing environment, covering IT infrastructure, network, security, ERP systems, and end-user services. The role ensures system stability, security, and efficiency while supporting production operations and business processes. Responsibilities include hands-on technical support, coordination with vendors, IT asset management, and compliance with IT policies, under the direction of IT leadership.

Key Responsibilities

• Networking & Security

Manage, maintain, and support network systems including LAN, WAN, Wi-Fi, and VPN

Administer and operate network and security devices such as firewalls, switches, routers, and access points

Implement and support compliance with IT security policies, including access control, password policy, and data protection

Monitor, troubleshoot, and resolve network and security incidents

Support cybersecurity initiatives, backup systems, disaster recovery (DR), and business continuity planning (BCP)

• IT Infrastructure Management

Manage, operate, and maintain servers, storage, and backup systems

Administer and support core systems such as Active Directory, DNS, DHCP, file servers, and email systems (on-premise and/or cloud)

Plan, implement, install, patch, and upgrade IT infrastructure systems

Support system upgrades, migrations, and new technology implementations

Manage and support cloud or hybrid IT environments

• Vendor & Outsourcing Management

Coordinate and manage vendors, service providers, and system integrators

Evaluate vendor service quality, cost, and performance

Manage service level agreements (SLA) and follow up on service delivery

Support procurement of IT hardware, software, and IT services

• Help Desk & User Support

Manage and provide daily IT support services in accordance with defined SLA

Support IT equipment including laptops, desktops, printers, CCTV, and access control systems

Troubleshoot incidents and service requests both on-site and remotely

Analyze recurring issues, identify root causes, and improve support processes

Prepare user guides and conduct basic IT training for users

• IT Asset Management

Manage IT assets including hardware, software, and licenses

Maintain accurate IT asset inventory and asset lifecycle records

Track warranty status, renewals, and software license compliance

Support IT budgeting and planning for equipment replacement or upgrades

• ERP & Application Support

Provide functional and technical support for ERP systems

Support users in daily ERP operations and troubleshooting

Coordinate with ERP vendors and consultants for issue resolution

Support ERP system enhancements, testing, upgrades, and new module implementation

Monitor and manage system interfaces between ERP and other applications

• Manufacturing / Factory IT Support

Support IT systems related to manufacturing operations, including production systems, label printers, and handheld or barcode devices

Maintain and support factory network infrastructure

Support CCTV and security systems within production areas

Work closely with Production, Engineering, and Quality teams to ensure IT system availability

• IT Policy, Compliance & Documentation

Develop, maintain, and follow IT policies, procedures, and standards

Maintain IT documentation including network diagrams and system architecture

Support internal and external audits

Support IT risk management, change management, and compliance activities

Qualifications

Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or related field

Experience in IT infrastructure, networking, ERP systems, or related roles

Experience in a manufacturing or factory environment is preferred

Hands-on experience in IT support, system operation, or IT service management

Technical Skills

Networking & Security (Firewall, Switch, VLAN, VPN)

Server & Virtualization (VMware, Hyper-V)

Windows Server

ERP systems

IT Asset & Service Management

Cloud platforms (Microsoft 365, AWS)

Soft Skills

Leadership and team coordination

Strong troubleshooting and analytical skills

Good communication and coordination skills

Service-minded attitude

Ability to work under pressure in a production environment

Why Join Us?

At COSMAX (Thailand) Co., Ltd., we offer

comprehensive benefits

to support your professional journey and personal well-being:

5-day workweek

promoting work-life balance.

Lunch provided

at our company cafeteria.

Overtime pay

and

meal allowances

for extended work hours.

Employee shuttle service

covering routes such as Bangna-Trad, Theparak, and Bangphli Housing.

Group insurance

for health and security.

Bonus

paid twice annually.

Annual salary adjustments

every April.

16 public holidays

per year.

Annual leave

with one additional day earned annually.

Personal leave

for individual needs.

Exclusive discounts

on COSMAX products.

Annual health check-ups

for employee well-being.

Annual parties

and

company outings

to celebrate achievements.

Opportunities for

training and development

to grow your skills.

Join a workplace that emphasizes both personal satisfaction and professional growth.

Apply Today:

Submit your resume to

• @cosmax.com

Learn more about us:

https://www.cosmax.co.th

Join us in shaping the future of beauty! 💄